QA Coordinator

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Diversity and Inclusion at Trilliant and Horseshoe:

We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.

Position Overview:

We are seeking a dedicated Quality Coordinator to join our dynamic team in the ready-to-drink beverage sector. This role is pivotal in ensuring that our products meet the highest quality and food safety standards. The ideal candidate is a proactive leader who fosters a culture of quality, engagement, and continuous improvement across all production processes. Hours are 5:45pm - 6:00am or 5:45am - 6:00pm on a 2-2-3 schedule.

Responsibilities:

Quality Assurance & Compliance

• Develop, implement, and monitor quality control procedures to ensure compliance with FDA regulations and internal quality standards.
• Conduct regular inspections and audits of production processes, raw materials, and finished products to ensure adherence to quality specifications.
• Manage and respond to quality-related customer complaints, ensuring timely resolution and feedback.
• Act as the back-up to the Quality Supervisor.

Training & Development

• Provide training and support to production and quality teams on quality standards, food safety protocols, and best practices.
• Assess and identify training needs to improve team performance and product quality

Engagement & Communication

• Foster a culture of quality by engaging employees at all levels and encouraging their participation in quality initiatives.
• Facilitate regular meetings with team members to discuss quality performance, share updates, and gather feedback.
• Serve as the primary contact for quality-related inquiries within the plant and across the organization.

Performance Management

• Ensures clear expectations.
• Provides recognition and praise to encourage positive work behaviors and focus.
• Utilizes performance metrics to improve efficiency.
• Continually assesses team effectiveness needs and seeks resources to assist in team development.
• Review product on hold daily to determine disposition.

Risk Management & Food Safety

• Champion food safety standards and ensure compliance with sanitation procedures throughout the facility.
• Lead investigations into quality issues and non-conformances, implementing corrective actions to prevent recurrence.

Process Improvement

• Identify areas for improvement in production processes to enhance product quality and operational efficiency.
• Collaborate with other departments, including production, R&D, and supply chain, to drive cross-functional quality initiatives and ensure smooth implementation of new processes.

Training

• Ensures proper training, coaching and feedback to new employees.
• Assesses, identifies, and addresses training opportunities, including job skills training, goal setting; facilitates effective team meetings, and rewards and recognizes the team's progress.
• Ensures appropriate level and depth of cross training in each area through optimal use of all training tools and experience available.

Qualifications:

• Bachelor's degree in food science, Quality Assurance, Operations Management, or a related field preferred.
• At least 5 years of hands-on quality assurance experience in the food or beverage manufacturing industry is preferred.
• Strong understanding of food packaging principles, industry quality standards, food safety regulations, and statistical process control.
• Experience with quality lab processes, certification program development (GMP, SQF, HACCP, FDA), and sanitation systems.
• Proven ability to manage multiple priorities effectively and an exceptional attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Collaborative mindset with strong analytical and problem-solving skills.
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word) and related production management systems.
• Desire and ability to thrive in a fast-paced, high-growth environment while maintaining a positive team dynamic.
• Willingness to engage hands-on on the production floor, providing support across different shifts as needed.
• Demonstrated experience in conducting audits and inspections and managing quality-related projects.

Hours, Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works 5:45pm to 6:00am or 5:45am to 6:00pm on a 2-2-3 schedule at our Neenah, WI manufacturing facility.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.
• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.