Telecommunications Expense Management (TEM) System Administrator

Job Purpose

The Telecommunications Expense Management (TEM) System Administrator is responsible for the day-to-day operation, maintenance, and optimization of the organization's TEM platform. This role involves managing telecom invoices, ensuring accurate cost allocation, identifying cost-saving opportunities, maintaining inventory and contracts, and acting as the liaison between telecom vendors and internal stakeholders.

Responsibilities

• Administer and maintain the TEM system, ensuring data accuracy and system availability.
• Load, validate, and reconcile telecom invoices across all services (e.g., voice, data, and Hosting).
• Monitor and analyze telecom usage and expenses to identify discrepancies, savings opportunities, and billing errors.
• Maintain and update telecom inventory, including circuits, services, and contracts.
• Support procurement activities including contract tracking, renewals, and RFP support.
• Collaborate with Finance and Accounting to ensure accurate chargeback allocation and reporting.
• Manage vendor relationships and coordinate dispute resolution and service adjustments.
• Develop and generate custom reports and dashboards to support business decisions.
• Provide training and support to end users of the TEM platform.
• Assist with implementation of new telecom technologies and system integrations.
• Recommend process enhancements to improve system reliability and efficiency.
• Identify opportunities to streamline TEM processes, automate tasks, and improve overall efficiency through scripts and automation where possible.

Knowledge and Experience

• Bachelor's degree in Business, IT, Telecommunications, or a related field (or equivalent experience).
• 3+ years of experience in telecommunications expense management, telecom billing, or related roles.
• Strong understanding of telecom services, invoices, and billing structures.
• Experience with TEM platforms (e.g., Tangoe, Calero, Sakon, Cass, or similar).
• Proficient in Excel and data analysis; familiarity with reporting tools is a plus.
• Strong understanding of data processing workflows, invoice lifecycle, and system integrations.
• Proficiency with databases (SQL), file management (SFTP, flat files, XML, etc.), and automation scripting.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills, with ability to interact with technical and non-technical stakeholders.

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