Clinical Program Manager

Job Profile Summary

This role focuses on supporting the education and development of employees or students by developing education, curricula, materials, and programs to support educational growth. In addition, this role focuses on performing the following Employee Education duties: Develops, implements, and evaluates diversity/equal employment opportunity (EEO) and affirmative action programs to ensure compliance with government legislation and organization goals. Provides training and coaching for employees and managers on diversity issues. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

This position provides administrative and technical support for program and project initiatives to ensure effective implementation within outlined timeframe. Markets activities of the Center of Excellence, facilitates contact with instructors and registrants of programs offered, and supports program delivery for seamless implementation. Manages multiple tasks simultaneously while working within deadlines and effectively managing priorities. Tracks data and maintains records and spreadsheets for ongoing programs such as orientation and quality initiatives.

Job Description

Minimum Qualifications:

1. Bachelor's degree.

2. Three (3) years of experience in administrative and/or related position.

3. One (1) year of experience in learning technologies design and development.

Preferred Qualifications:

1. Five (5) years of experience in administrative and/or related position.

2. Three (3) years of experience in in learning technologies design and development.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Supports the development and implementation of educational programs to meet the needs of the hospital and/or the standards of regulatory agencies.

2. Supports stakeholders in the development of learning programs and best delivery methods for staff.

3. Supports process and coordination of awarding contact hours through the Continuing Education program, including activity application preparation.

4. Supports process for ensuring the continuing education programs follow the contact hour program's standards for awarding contact hour(s).

5. Reviews compiled program evaluations to determine effectiveness of programs presented.

6. Supports the annual survey process to nursing and leaders to determine satisfaction with programs offered through the Professional Development and Quality Department.

7. Assists in the coordination and supports the implementation of educational activities that validate staff competencies and practice advancement initiatives.

8. Actively supports orientation programs including room booking, coordination of speakers, and ad-hoc needs.

9. Acts as technical advisor for all audio and video equipment for the Professional Development and Quality Department and any organizational-wide initiatives as requested.

10. Deploys instructional material and available resources based on the program.

11. Develops contacts with clients to widen market base for educational programs and affiliations.

12. Maintains communications with Clinical Instructors and Professional Development Directors to facilitate smooth program delivery and effective collaboration.

13. Coordinates and assists the Director of Professional Development and Nursing Quality with prioritization of department projects.

14. Supports coordination of the American Heart Association (AHA) program, inclusive of equipment management, program scheduling, maintaining coursework, etc.

15. Tracks data for all programs, including numbers, disciplines attending, evaluations.

16. Maintains records and process for tuition reimbursement.

17. Coordinates the editorial of the Center of Excellence Newsletter.

18. Supports departmental activities, such as symposiums, nurse's week activities

19. Participates in quality improvement activities.

20. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.

21. Reviews processes and engages with Director about strategies for improvement on an ongoing basis.

22. Supports Journey of Excellence coordination of activities, data collection and presentation, support of meetings, etc.

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

Skills & Abilities:

1. Project/program management and facilitation skills.

2. Advanced skills with Microsoft applications which will include Outlook, Word, Excel, PowerPoint or Access and other web-based applications required. Will produce complex documents, perform analysis, and maintain databases.

3. Excellent communication and interprofessional knowledge and skills.

4. Ability to organize and prioritize responsibilities, make decisions, and utilize critical thinking

5. Ability to work with all levels of the organization.