Operations Training Manager Full-Time

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

The Training Manager is an operational leader responsible for the design, implementation, and evaluation of training and development programs within the Rooms and Food & Beverage (F&B) divisions. This position plays a key role in maintaining service consistency, enhancing guest satisfaction, and building associate confidence through targeted training and performance development. Reporting to the Resort Manager, the Training Manager partners closely with departmental leaders to align training with service standards, brand expectations, and operational goals.

Training & Development:

Facilitate Power of Engagement Training.
• Develop and facilitate training programs focused on soft skills, service delivery, and situational responses for Rooms and F&B teams.
• Lead monthly joint training sessions for both divisions to foster synergy and consistency in service culture.
• Create onboarding experiences and training plans for all new hires in Rooms and F&B operations.
• Train and coach department-level trainers to ensure accurate, engaging, and standardized training delivery.
• Design service and procedure training aligned with Moments of Service, Inspired Hospitality Audits, and brand expectations.
• Coordinate and track mandatory compliance trainings including Food Handler, TABC, OSHA, and property-specific safety requirements.
• Utilize Medallia guest feedback and operational KPIs to evaluate training effectiveness and identify areas for improvement.
  

Operational Alignment:

• Conduct evaluations and audits to ensure associates are meeting all required service standards and training touchpoints.
• Collaborate with Operations leadership to identify departmental training needs and recommend solutions to address performance gaps.
• Maintain a working knowledge of brand standards and ensure their integration into daily service training.
• Support retention and performance strategies through procedural, service, and upsell/revenue-focused training.
  

Culture & Leadership:

• Act as an ambassador for Omni's service culture, empowering associates and encouraging continuous development.
• Promote a culture of learning, accountability, and service excellence within all operational departments.
• Assist with associate engagement initiatives that reinforce the property's service mission and training values.

• Associate's degree or higher in Hospitality, Education, or a related field (or equivalent operational experience).
• Minimum 1 year of experience in training, development, or supervisory roles within Rooms and/or Food & Beverage.
• Operational background in hospitality is required.
• Strong facilitation, coaching, and presentation skills.
• Excellent written and verbal communication skills; bilingual in English and Spanish is a plus.
• Proficiency in Microsoft Office; experience with Learning Management Systems (LMS) and digital learning tools is a plus.
• Must be able to stand and walk for extended periods and lift/push/pull up to 25 pounds.
• Flexible schedule required: ability to work at least 60% evening, weekend, and holiday shifts, based on operational needs.
• Ability to manage multiple training programs simultaneously in a fast-paced environment.
• Preferred: Hospitality-focused credentials such as ServSafe, TIPS, AHLEI certifications, or CPTD (Certified Professional in Talent Development).

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.