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Customer Communication Center Supervisor

Georgia State University
This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Aug 12, 2025
Description : Supervisor, Customer Communication Center Facilities Management Services Facilities Customer Services Center Salary: Competitive salary of $ $49,000 - $56,900 with great benefits! Atlanta Campus Schedule: Monday - Friday \| 8:30 AM - 5:15 PM These are exciting times at the Facilities Customer Services Center. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team. Facilities Management Services is seeking (1) Supervisor, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence! WHAT MAKES The Facilities Customer Services Center A GREAT PLACE? * A flexible work environment * Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. * A knowledge-sharing organization that works collaboratively with diverse partners. * Professional development opportunity and mentorship * A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed: Manages, organizes, and supervises all functions of the Facilities Customer Service Center. Supervises a team of customer service representatives and managing coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m. Manages Facilities service requests. Maintain work order request. Supervises move and FMR requests. Manages FMSD Downtown uniforms including fitting, ordering, exchanging, and returning. Maintains uniform records for downtown. Other duties as assigned. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: Bachelor's degree and one year of supervisory experience; or high school diploma or GED and five years of supervisory experience, or a combination of education and related experience. Preferred Hiring Requirements: Ability to supervise and direct the work of others. Ability to communicate effectively verbally and in writing. Knowledge of customer service principles and standard operating procedures. Ability to analyze and report data. Knowledge of facilities, equipment, maintenance, and custodial standards. Exceptional organizational and record-keeping skills. College/Business Unit : Facilities Management Services Department : Facilities Customer Services Center Location : Atlanta Campus Shift : Monday - Friday from 8:30am - 5:15pm Salary : $49,000 - $56,900 FLSA Status : Exempt Job Posting : 08/12/25, 3:29:05 PM Closing Date : 08/27/25, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates must submit the following at the time of submission: A complete and accurate GSU application Resume Cover Letter #LI-BD1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.