PATIENT ACCOUNTS SPECIALIST - 08122025-70225

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MIDDLE TENNESSEE MENTAL HEALTH INSTITUTE, DAVIDSON COUNTY

This is an on-site position.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of increasingly responsible full-time clerical, sub professional accounting or collections work.

Substitution of Experience for Education: Qualifying experience may substitute for the required education, on a year-for-year basis.

Substitution of Education for Experience: Additional coursework at an accredited college or university may substitute for the required experience on a year-for-year basis.

Necessary Special Qualifications: None.

Overview

Under general supervision, is responsible for specialized clerical and sub professional accounting and collections work of average difficulty involving interviewing patients and other financially responsible individuals to determine methods of securing payment of hospital bills; and performs related work as required. This is the entry-working class in the Patient Accounts Specialist sub-series. An employee in this class interviews patients and/or financially responsible individuals obtains information on patients' financial status and establishes payment schedules based on patients' ability to pay. This class differs from that of Patient Accounts Lead in that incumbents of the latter are responsible for working under general supervision and act in a lead capacity.

Responsibilities

1. Researches databases and interviews patients and/or other individuals responsible for payment of patient accounts to obtain information on patient's financial status. May evaluate patient's financial status and determine the amount of payment due based on each individual's ability to pay.
2. Communicates with patient guardians, attorneys, bank trust officers, and other individuals through written correspondence, telephone, and personal visit to obtain information on patient's financial status, clarify information on accounts, and/or resolve any problems concerning payment of patient accounts. Provides information about patient accounts to supervisors and other staff by telephone, email or other written forms, or in person.
3. Explains and interprets hospital billing and collection polices and procedures to patients, financially responsible individuals, attorneys, and others.
4. Assists patients by completing applications for benefits, collecting necessary supporting documents, and maintaining contact with agency officials during the eligibility determination process. Refers patients qualifying for governmental medical insurance or financial assistance programs to the appropriate agency.
5. Posts account information into patient billing system and makes credit/debit adjustments as needed, prepares billing statements for accounts, and runs reconciliation reports to ensure balance in the patient billing system.
6. Prepares and maintains a variety of routine records and reports such as statistical documentation, patient account records, ledgers, and billing statements. Enters and retrieves information in various databases and maintains hard copy of patient records including financial data.

Competencies (KSA's)

1. Manages Complexity
2. Interpersonal Savvy
3. Instills Trust
4. Decision Quality
5. Manages Conflict

1. Clerical
2. Customer and Personal Service
3. Economics and Accounting
4. Law and Government

1. Mathematics
2. Time Management
3. Active Learning and Listening
4. Critical Thinking
5. Monitoring

1. Information Ordering
2. Mathematical Reasoning
3. Speech Clarity
4. Written Comprehension
5. Speech Recognition

Tools & Equipment

1. Personal Computer
2. Telephone
3. Printer
4. Fax Machine