Lab Service Rep Outreach (Phlebotomist) - 40 hrs - Days -

GENERAL SUMMARY: Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. May transport samples and must be available to cover on short notice.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems

2. Demonstrates strong customer service focus by serving as a role model to laboratory staffing the areas of communication, teamwork, ownership, reliability, and sensitivity

3. Performs blood sample collection or phlebotomy as a primary job duty. Must demonstrated competency, productivity,and compassion on a sustained basis with all patients presenting for service. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision

4. Understands and uses service recovery concepts and tools

5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting