IT Manager

Date: August 15, 2025

Job Location: First Farmers and Merchants Bank, 816 South Garden St., Columbia, TN 38401

Education Level: Bachelors Degree

Job Type: Full Time

VEVRAA Federal Contractor

Request Priority Referral of Protected Veterans

EOE Females/Minorities/Protected

Veterans/Disabled

Robert C. Matthews, email: bob.matthews@myfirstfarmers.com

Role:

Manage and provide leadership to IT teams and daily operations within the IT department by ensuring that hardware and software used is compatible, secure, and scalable. Stay current on industry trends to identify opportunities for improvement. Monitor the health of the network to ensure stability and plan for change

Essential Functions & Responsibilities:

E 30% Manages staff responsible for planning, implementing, maintaining, troubleshooting an otherwise supporting the WAN/LAN networks, PC hardware and software products, wide area communications, storage area networks, database systems, network systems security and access controls.

E 20% Manage outsourced technology service providers to ensure service level agreement metrics are met and project related tasks are completed.

E 15% Develops and communicates standards for use, operations, and security of network, personal computers, and data; develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup; establishes and maintains network users, user environment, directories, and security; collects, analyzes, and reports network infrastructure performance information.

E 10% Oversee the design, specifications, configuration, installation's, and maintenance of local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, cabling, and circuit providers.

E 5% Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs; communicates with other departments to report and resolve software, hardware, and operations problems; consults with department managers to develop system solutions consistent with organizational objectives.

E 5% Researches and evaluates new technologies; installs and tests software upgrades.

E 5% Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.

E 5% Oversees the maintenance of hardware and software at the company's disaster recovery site and provides technical support for disaster recovery testing.

N 5% Performs other job related duties as assigned.

Performance Measurements:

1. To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics.

2. To maintain the confidentiality of customer and any other sensitive information.

3. To be punctual and have regular attendance.

4. To assure prompt response to and recovery from systems and network related production interruptions, across multiple hardware platforms, networks and operating systems.

5. To anticipate system and network security/integrity risks and assure adequate safeguards.

6. To provide friendly, professional and accurate service and support to all customers and employees.

7. To identify opportunities to improve services to the company and/or its customers through use of new products and technologies.

8. To provide training, development, support and leadership for all direct reports. To complete performance reviews within the prescribed time frame.

9. To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity.

10. To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations.

Knowledge and Skills:

Experience 5+ years related job experience managing IT team and operations.

5+ years' experience managing multi-platform environments.

Education (1) A Bachelor's degree in computer science or information technology, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

1. Strong written and oral communication skills at all levels in the organization.

2. Strong ability to operate in complex, fast-paced project environment with interdependencies spanning multiple work-streams, teams, and departments.

3. Strong people management skills including delegation, motivation, development, and coaching.

4. Strong interpersonal, collaboration and conflict resolution skills.

5. Ability to exercise strong judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural, organizational, administrative or technical nature.

6. Technical planning, project management and supervisory experience.

7. Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.

8. Demonstrated analytical and problem solving skills.

9. Ability to work and travel independently and use general office equipment, give speeches and make presentations.

Physical Requirements Must to able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina. Constantly positions self to maintain computers in the branches/offices and lab, including under the workstations.

Work Environment This job operates in a professional office environment and may require travel to branches and other locations.