Retail Service Support Worker

Job Req ID:106321

Job Type:Full-time

Work Category:Onsite

Application Close Date: 09/15/2025

Sponsorship:Not Available

Compensation: $19.47- $26.3

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We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfoliohere.

View our Corporate Values and Mission Statement here.

This position is eligible for pooled tips!

A Taste of What You'll Do

Retail Service Support Worker assists their teammates with the smooth running of the Retail Sales Room. They are a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. Assists with hospitality special events as needed.

• Facility and Guest Support: Assist with wine tasting and tours, ensuring areas are equipped with necessary tools and literature, and maintain cleanliness in all guest and staff areas.
• Retail Sales and Inventory Management: Prepare and maintain the Retail Sales Room, manage stock levels for wine, water, and merchandise, and assist guests with purchases.
• Event and Experience Coordination: Welcome and check-in guests, manage reservations, and provide necessary items for a seamless guest experience, including special occasion preparations.
• Outdoor Space Maintenance: Keep patio and parking areas clean, maintain displays, and manage outdoor furniture and equipment, such as heaters and umbrellas.
• Point of Sale and Customer Service: Handle orders, reservations, and inquiries through the POS system, ensuring accuracy and providing excellent customer service.
• Facility Management and Reporting: Report facility issues urgently and manage trash and recycling removal, supporting overall facility upkeep.
• Additional Duties: Occasionally assist with shipping tasks, perform data entry for wine club, and support fellow staff members in various roles as needed.

What You'll Need

• High school diploma or State-issued equivalency certificate.
• Experience in a team-oriented environment.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
• Required to be at least 21 years of age or older.
• Required to work holidays, evenings and weekends. Work schedule subject to change based on needs of the business.
• Lift and move up to 50 lbs.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality or customer service experience reflecting increasing levels of responsibility.
• Experience in wine industry.
• Experience in Point of Sale (Commerce 7 and Tock) systems

To view a full job description, please click here.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

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