Field Service Dispatcher

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Field Service Dispatcher.

Position Summary:

Coordinating and dispatching trucks to ensure timely service delivery. Maintaining precise records and documentation in compliance with PA and other regulatory agencies. Ensuring drivers adhere to daily, weekly, and monthly regulations related to driving hours and other required limits.

Primary Responsibilities:

- Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
- Enter personnel time into time collection system and generate all required paperwork
- Advise concerned parties on status of jobs
- Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
- Research part numbers from data base, and computer inventory records
- Maintain up-to-date files of product catalogues and technical data
- Order parts by computer for repairs from either inside or outside the Company and oversee distribution
- Accept payments for services
- Keep logs of repairs performed, customer calls, and parts required
- Compile reports on service employees hours, repair time on customer equipment, and machine history
- Initiate warranty claims and credit unused or defective parts against work orders
- Schedule repair work in absence of supervision
- Coordinate record keeping with sales and administrative personnel
- Receive payments and credit to work order when completed
- Operate basic office equipment
- Perform other work related duties as required
- Thorough understanding of shop practices and procedures focusing on work order processes
- Knowledge of product and part inventory, diesel and gas engines
- Working skills in researching and ordering of parts coupled with computer supported clerical ability
- Proven ability to organize and prioritize work based on time constraints
- Strong communication skills for dealing with customers and fellow employees

Skills / Knowledge / Qualifications:

Previous experience a plus in service and dispatching operations. Familiarity with Eastern PA and surrounding areas. Intermediate computer skills. Working knowledge of MS Office software, DBSi, Lotus Notes. Effective verbal and written communication skills. High level of self-motivation a necessity.

Why Join the Cleveland Brothers Team:

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.