Back Office Operations Specialist

Description

The Operations Specialist is responsible for providing the highest level of customer service and responsiveness to the financial needs of our customers. This position is responsible for various checking account related activities including answering customer questions via telephone and/or online banking, resolving problems, and assisting with the reconciliation of customer accounts. The Operations Specialist will complete research requests, returned mail processing, statement reconciliations, retention and shredding of branch work, wire operations, etc. This position requires cross training and proficiency in all operations tasks within the department. Additional responsibilities include, but are not limited to:

• Posting/returning any unposted items through NuPoint Image EIP.
• Making Image EIP, NSF & Chargeback cuts.
• Printing client NSF notices and Chargeback notices.
• Handling of incoming returned cash letter (IRCL) items on a daily basis including recordkeeping and client contact.
• Reviewing various daily reports as outlined in the Operations Task Groups.
• Downloading and recordkeeping of ACH Origination files.
• Processing Reg E fraud/dispute claims and upkeep of the EFT compliance log.
• Processing debit card limit increases and travel notifications.
• Responsible for research requests.
• Daily review of stop payment report and log.
• Responsible for checking the Savings Bond Redemption reports on a daily basis to ensure proper IRS tax reporting.
• Responding to client correspondence through Internet Banking.
• Assisting with SSA and Asset Verification reporting.
• Assisting with logging, securing, and destroying the branches daily scanned work.
• Assisting in wire operations, restraining notice operations, and remote deposit capture (RDC) operations.
• Preparing cash letters for foreign item collections.
• Researching for subpoenas utilizing NuPoint.
• Review of Positive Pay Accounts and processing items for return.
• Review, maintenance and closure of high-risk accounts (overdrawn 15, 30, 45, 60 days).
• Processing of mobile deposit capture items (MRDC).
• Processing entries through Transaction Manager for daily settlement entries and overdraft refund requests.

Requirements

Education and Certification Qualifications

• High school diploma or equivalent required

Experience and Qualifications

• Customer service experience.
• Attention to detail and strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Excellent math and cash handling abilities.
• Prior experience with NuPoint and Fedline Advantage is a plus.

Physical Requirements

• Prolonged periods of time working on a computer
• Prolonged periods of time standing
• Ability to walk up and down stairs
• Must be able to lift up to 10-20 pounds at times
• Ability to work in both Kingston & Hyde Park branches

As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

Equal Employment Opportunity Policy Statement

EEO Reasonable Accommodation Policy

Know Your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision