Information Technology Manager

We are seeking a highly skilled and motivated IT Manager to lead our ServiceNow development team. The ideal candidate will have a strong technical background in the ServiceNow platform and a proven track record of managing projects and mentoring team members.

Responsibilities:

Oversee and manage the operational aspects of ongoing ServiceNow development projects, acting as the primary liaison between project management, the development team, and department leadership.
• Review project status, manage schedules and budgets, and prepare detailed status reports for key stakeholders.
• Assess and resolve project issues, ensuring goals for productivity, quality, and client satisfaction are met.
• Develop and implement mechanisms for monitoring project progress, providing strategic intervention and problem-solving with project managers, line managers, and other stakeholders.
• Lead, mentor, and guide a team of ServiceNow developers, fostering a collaborative and high-performance environment.
• Collaborate with business analysts and stakeholders to translate business requirements into technical solutions within the ServiceNow platform.
• Ensure the team follows best practices for development, including SDLC (Software Development Life Cycle) and Agile methodologies.

Required Skills and Experience:

• 10+ years in leadership role and hands-on experience in ServiceNow development.
• Proven experience in a lead or supervisory role, managing a team of at least five developers.
• Extensive experience with the ServiceNow platform, including ITSM, ITOM, and Service Portal.
• Proficiency in JavaScript, HTML, CSS, and Glide APIs for building custom applications and widgets.
• Experience with ServiceNow integrations, including REST/SOAP web services and other integration methods.
• Strong knowledge of UI Policies, Client Scripts, Business Rules, and Access Control Lists (ACLs).
• Experience with database schema design and development within the ServiceNow platform.
• Solid understanding of ITIL principles.
• Excellent communication, interpersonal, and problem-solving skills.
• US Citizenship Required
• Ability to obtain and maintain a Public Trust clearance

Additional ServiceNow Technical Skills:

• Advanced experience with ServiceNow Flow Designer for building complex workflows and integrations.
• Expertise in ServiceNow Studio for custom application development.
• Proficiency in ServiceNow scripting including Server-side scripting (Business Rules, Script Includes) and Client-side scripting (Client Scripts, UI Actions).
• Knowledge of ServiceNow's platform security features and how to configure them.
• Experience with ServiceNow Performance Analytics and dashboard creation.
• Familiarity with ServiceNow ATF (Automated Test Framework) for testing and validation.
• Experience in migrating data between ServiceNow instances.

Preferred Qualifications"

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
• Experience with HRSD, GRC, or other ServiceNow modules.
• Familiarity with PaaS (Platform as a Service) and SaaS (Software as a Service) models.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.