Receptionist II

1. *Commits to the KRMC mission, vision, values, and goals and consistently demonstrates our core values.

2. *Greets and directs patients, family members, or other responsible individuals to obtain necessary information for account processing.

3. *Answers incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.

4. *Presents a professional image and communicates effectively in person and via telephone or email.

5. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.

6. *Accurately enter patient's demographics, including financial details, into the computer.

7. *Collects applicable co-pays from patients; electronically posts payment to patient's account.

8. *Scans/files patient information into medical record.

9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.

10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.

11. Scans and works past due collection reports.

12. Sorts and distributes incoming mail.

13. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.

14. Maintain the appearance of the front lobby, waiting areas, and coffee bars.

15. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of the latest trends in the field of expertise.

16. Participates in meetings, committees, and department projects as assigned.

17. Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of six (6) months of prior PVMV Front Desk/Switchboard experience required. Minimum of one (1) year prior medical and/or secretarial experience preferred.