New 
Member Services Representative
 TEKsystems | |
$33,280.00 - $40,560.00 / yr
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 Aug 21, 2025 | |
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*Member Service Center Representative*
Location: 27000 Evergreen Rd, Lathrup Village, MI 48076 Pay Range: $18.00-$20.00 per hour Michigan First Credit Union is seeking personable, solution-oriented individuals to join our 24-hour Call Center team. As a Member Service Center Representative, you'll deliver exceptional service, build lasting relationships, and help members navigate their financial needs with confidence. We're looking for candidates who thrive in fast-paced environments, enjoy problem-solving, and bring a positive, team-first attitude to every interaction. *Key Responsibilities:* * Handle 80-100 inbound calls daily, addressing member inquiries and resolving issues * Provide information on banking products including checking, savings, loans, and lines of credit * Document member interactions accurately and efficiently * Recommend financial services and products based on member needs * Process loan payments and various account transactions * Deliver consistent, high-quality service and represent the Michigan First brand with professionalism * Assist members with online banking, account troubleshooting, and loan applications * Follow through on commitments and ensure all details are addressed *Qualifications:* * High school diploma or GED required; Associate's degree in business or related field preferred * Previous experience in customer service, retail, call center, or financial services is a plus * Strong computer and data entry skills * Excellent communication, listening, and problem-solving abilities * Ability to learn and apply processes and product knowledge quickly * Must be available to work one weekend day (Saturday or Sunday) each week *Schedule Details:* * Full-time, five days per week * One weekend day required; weekday off provided * Shifts may vary and are subject to change based on team needs * Candidates may indicate preferred shift (e.g., day, afternoon, evening), but flexibility is essential Sample Shifts: * 8:00 AM - 5:00 PM * 9:00 AM - 6:00 PM * 10:00 AM - 7:00 PM * 11:00 AM - 8:00 PM * 12:00 PM - 9:00 PM *Training & Work Environment:* * Initial training: Monday-Friday, 8:00 AM to 5:00 PM for approximately 3 months * Ongoing team-based training using shadowing and teach-back methods * Business casual dress code *Assessment Process:* Candidates who pass the credit check will be invited to complete the OAD Survey, a brief personality assessment designed to understand work-related temperaments and behaviors. The survey is not a test and takes approximately 10-15 minutes to complete. If you're passionate about helping others and ready to grow with a forward-thinking financial institution, we encourage you to apply. *Pay and Benefits* The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! *Workplace Type* This is a fully onsite position in Lathrup Village,MI. *Application Deadline* This position is anticipated to close on Aug 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |