Development Operations Coordinator

Job Description:

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Development Operations Coordinator to support the Virginia Region. This position can be based out of our Richmond, Norfolk or Charlottesville Offices. This is a hybrid position with 3 days in the office and 2 days at home.

WHAT YOU NEED TO KNOW:

We are seeking a Development Operations Coordinator who will participate in developing funding growth for the region through data analysis, systems training, and reporting; administration of the region's municipal campaign; data hygiene and strategic implementation of gift processing procedures. Serves as the regional development team's first point of contact for community inquiries, responding as appropriate via phone and written correspondence. Supports Red Cross volunteers who serve within the regional development team. This role is not eligible for relocation assistance.

WHERE YOUR CAREER IS A FORCE GOOD:

• Identify needed adjustments and/or linking requests to support accuracy of revenue and fundraiser credit per the guidelines. Provide data and reports to assist leadership in operational reviews, monitoring activity and performance, and other initiatives as directed.
• Coordinate gift processing to include cross-functional collaboration to ensure accurate execution of check processing and bundling procedures are followed and understood.
• Coordinate data hygiene updates to ensure quality data by creating new accounts, requesting account merges, and making other needed updates. Support portfolio updates as defined by leadership by transferring accounts/contacts to the appropriate relationship manager, inactivating and adding new accounts, and ensuring portfolios are reflected for each role. Monitor upcoming and past due solicitations and gifts and share information to ensure data is updated appropriately.
• Assist with onboarding of new fundraisers and serve as a systems trainer for new hires and volunteers. Provide ongoing user training and education on new functionality and/or changes in the system.
• May serve as the liaison to key national contacts for data systems, gift processing and research as needed. Support tracking large budgeted monthly gifts, as reflected in the revenue budget to support forecasting

WHAT YOU NEED TO SUCCEED:

Education: Associate's Degree or equivalent required.
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Good interpersonal, verbal, and written communication skills. Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on a team.
Travel: May travel and participate in meetings and conferences throughout the chapter jurisdiction, state, and Red Cross system.

Physical Requirements:
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Strong data and analytical skills

Experience working with Excel, Salesforce, and Power BI

Detail-oriented and able to manage large projects

SALARY INFORMATION:

The salary range for this position is $27.00 -$29.00

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, Vision plans

• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year, based on the type of job and tenure
• Holidays:11 paid holidays comprise of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights