Sales Operations Associate

Position Summary:

The Sales Operations Associate will support our sales operations across a wide-ranging scope of tasks. This role requires someone who thrives in a fast-paced environment, enjoys variety in their day-to-day work, and can efficiently handle shifting priorities while maintaining accuracy and professionalism.

Responsibilities:

Provide comprehensive support to the front-end sales team by managing administrative and operational tasks that ensure seamless customer interactions.

Process customer requests efficiently, including verifying details, ensuring compliance with internal procedures, and escalating complex issues where needed.

Assist in lead qualification and routing, ensuring inquiries are directed to the appropriate sales representatives based on customer needs and business priorities.

Support in customer-related marketing measures, e.g. outbound campaigns, fairs, webinars. This includes typical activities like cold calling and data entry in IT systems.

Support the preparation of sales proposals and quotations, ensuring accuracy and timely delivery.

Manage and maintain internal and external sales portals, updating product/service information, customer records, and ensuring all data is accurate and up to date.

Accurately record and maintain customer interactions in the company's CRM system, ensuring all communication, transactions, and follow-ups are documented.

Regularly update customer records, order histories, and contact details to ensure the sales team has the most current information.

Maintain and improve office procedures by ensuring all sales processes, templates, and documentation are kept up to date.

Assist in the development of best practices for sales administration, streamlining workflows to enhance efficiency.

Monitor changes in product offerings, pricing structures, and service agreements, ensuring all relevant documents reflect the latest update

Education and Experience:

0-2 Years experience in a B2B environment

Previous experience in Sales, Customer service, or office administration roles

Bachelor's Degree preferred

Knowledge, Skills, and Abilities:

An aptitude for learning in a technical environment.

Excellent organizational skills.

Excellent analytical, numeracy, literacy, and IT skills.

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones, and will be evaluated in performance assessments.:

- Communication

- Collaboration

- Customer Orientation

- Self-Management

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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