Systems Programmer/Specialist

Monday - Friday, 8:00 AM - 5:00 PM with some occasional nights and weekends

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Consistent with System Office policy, this position may be eligible for a hybrid work arrangement that may include a partially remote work location. UNC Chapel Hill employees are typically expected to reside within a reasonable commuting distance of their assigned duty station.

OASIS (Office of Arts and Sciences Information Services) provides information technology support for the College of Arts and Sciences at UNC-Chapel Hill. The unit values technical proficiency, professionalism, and collaborative problem-solving, with an emphasis on strong customer relationships and service excellence.

The primary purpose of the Systems Specialist is to develop and support information technology systems that support the business, research and instructional functions of the College community. This is specialized work involving complex systems, many of which have high information security and uptime standards. This will require providing direct support to users of those systems, generating and maintaining documentation in regard to those systems, researching specialized hardware and software for same for both the research and instructional mission of the College, and manage and install operating systems and software on both real hardware and virtual machines. The work involves the advanced use of software and/or hardware tools to maintain existing and provision new services that are critical to the daily work of the College community. The work requires expertise with core infrastructure elements and how they interrelate to provide a cohesive and stable computing environment. Examples of the specific technologies this position supports include Proxmox Virtualization Environment; Ansible, Cfengine, or similar configuration management software; Zabbix, or similar monitoring applications; Warewulf or other HPC cluster management, networking and related technologies including containers, Slurm, Infiniband, etc.; Ubuntu/Debian Linux desktop and server; VMware vSphere, Microsoft Server, Synology, NetApp Data Ontap, Citrix Xenapp, Wordpress, and Crowdstrike Falcon and Qualys security software. Although situated within a highly collaborative team environment, this position is expected to work independently to resolve issues, and to perform well under pressure in a dynamic environment with time-sensitive deadlines. Understanding of the configuration of the systems software, applications and space usage is required for employees to determine impacts as changes and enhancements are made to systems. Work includes optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a highly technical nature. Work may include interaction with clients, technicians, analysts and specialists to troubleshoot problems related to the use of single and/or multiple information systems. The position's duties will include creation, installation and modification of software and hardware, as well as testing and documentation on a variety of platforms. May have final technical decision responsibility. This position will also perform other duties as assigned and may work occasional nights and weekends. This position will perform occasional on-call duties as directed by management.

Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or closely related degree from an appropriately accredited institution and three years of experience in operations analysis and design, systems programming, or closely related area; or a
- Bachelor's degree from an appropriately accredited institution and four years of experience in operations analysis and design, systems programming or closely related area; or an Associate's degree in Computer Information Technology, Computer Engineering Technology, or Networking Technology from an appropriately accredited institution and five years of experience in operations analysis and design, systems programming, or closely related area; or an equivalent combination of education and experience.
- Journey level requires an additional one year of education or experience.
- Advanced level requires an additional two years of education or experience.

At least 2 years of professional work experience in systems administration and workstation support in both Windows and Linux. Excellent interpersonal, oral, and written communication skills. Demonstrated ability to work effectively independently with general guidelines and little supervision as well as in a collaborative team. Ability to move standard office equipment for purposes of new systems deployment, upgrades, and problem troubleshooting.

Professional work experience in systems administration and workstation support in both Windows and Linux preferred. Preferred applicants should have a broad and deep knowledge of Windows Server & Active Directory, Linux server operating systems (Ubuntu); VMware vSphere, open-source Linux virtualization, management, and monitoring software including Proxmox VE, Ansible, Zabbix, familiarity with HPC concepts, GPUs, usage, and management; and familiarity with scientific research software typically used in scientific academic departments; and familiarity with Crowdstrike Falcon and Qualys security software. Strong communication skills and customer-service skills are highly desirable, as this position interacts with faculty, students, and staff of various computer skill levels within the UNC community. Familiarity with UNC academic and administrative software is preferred. Prior experience as a collegial colleague who works collaboratively with both leadership and co-workers in a learning-focused environment is preferred. A demonstrated history of improvement and building upon everyone's skill sets and talents is preferred. Previous academic experience and customer service or retail experience is desirable as well.

This role includes occasional physical tasks such as racking equipment, moving hardware, and working in data centers (moving up to 50 lbs., kneeling, or climbing). All duties to be performed with or without reasonable accommodation.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.