PRN Customer Service Representative - Adult Infectious Disease - Metro Outpatient Center

Location:Metro Outpatient Center -13340 Metro ParkwayFort Myers FL 33966

Department: HOD HB Adult Infectious Disease

Work Type: PRN

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$18.75 - $18.75 / hour

PRN Customer Service Representative Adult Infectious Disease | Metro Outpatient Center (Fort Myers, FL)

Ready to make a real impact in healthcare while keeping your schedule flexible? Join Lee Healths Adult Infectious Disease team as a PRN (as needed/on-call) Customer Service Representative and become an essential part of supporting patients through some of their most critical moments.

Location: Metro Outpatient Center 13340 Metro Parkway, Fort Myers, FL 33966
Department: HOD HB Adult Infectious Disease
Shift: Day Shift | 8:00 AM 4:30 PM (as needed)
Pay Rate: $18.75/hour (flat rate)
Please Note: PRN positions are on-call, as needed roles and do not include benefits.

Our Infectious Disease department plays a vital role in patient care, providing critical support for adults navigating complex health concerns. As the first point of contact, youll help set the tone for the patient experience handling scheduling, check-in, insurance verification, referrals, and guiding patients with compassion and professionalism.

• Welcome and assist patients with empathy and accuracy.

• Manage appointment scheduling, referrals, and authorizations.

• Support billing processes and maintain organized medical records.

• Deliver top-notch customer service in a fast-paced, mission-driven environment.

This role is perfect for those who:

• Want flexibility (work only when needed/on-call).

• Excel in patient-facing, detail-oriented work.

• Are passionate about supporting infectious disease care and making a difference.

• Bring a positive, professional attitude to every patient interaction.

If youre looking for a dynamic PRN opportunity where every shift makes an impact, apply today and join a team dedicated to excellence in patient care!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers