Provider Support Specialist - Centralized Admissions

At Groups, the Provider Support Specialist is at the center of a team of professionals
who deliver a high quality intake experience to new members. The Provider Support
Specialist is involved in every aspect of admitting a new member into our treatment
program. By providing structure for colleagues and members alike, the Provider Support
Specialist allows everyone to do their part in the treatment process, efficiently and
respectfully. In this position, you are responsible for coordinating the member's first
provider experience at Groups and ensuring the experience is efficient, responsive and
respectful at every step.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to
perform these essential functions.

* Provide exceptional customer service and help members troubleshoot
issues that affect their treatment.
* Manage new members and the virtual workflow, including check-in/out,
drug screens, and follow up on prescription issues.
* Promptly and accurately enter prescription information as prescribed by
providers (including Suboxone and comfort medication) into Electronic
Medical Record (EMR).
* Manage medical provider appointment requests, scheduling, and follow
up.
* Accurate and timely data entry into the member's EMR; update member
demographics in EMR as needed; including pharmacy location.
* Oversee day-to-day IPE workflow and appointments.
* Proactively identify opportunities for process improvement and efficiency
for member's appointments with providers
* Sending appointment reminders and rescheduling appointments as
deemed necessary.
* Welcome all prospective members into their appointment with the provider.
* Answer general office level questions from members regarding program
concerns, pharmacy issues, and /or other personal needs of the program.
* Answer member questions regarding the urine drug screen process.
* Meet with supervisor on a regular basis to assist in identifying and
correcting problem areas and or improving services.
* Comply with company policies and procedure and local, state, and federal
regulations.
* Work as a team member, demonstrating maturity and objectivity.
* Support an average of 1-3 Provider schedules per week.

Other Duties & Responsibilities:
* Perform other duties as assigned.

Knowledge, Skills and Abilities:
* Exceptional written and verbal communication skills.
* Ability to multitask and prioritize with minimal supervision.
* Strong attention to detail and ability to manage confidential and highly
sensitive information.
* Ability to problem solve quickly and independently, as needed.
* Ability to work with a team as well as an independent contributor.
* Exceptional customer service skills and the ability to build positive
relationships with people.
* Effective time management skills.
* Strong communication skills.
* Ability to respond positively to changing situations in the work setting.
* Ability to use discretion and work independently under general
supervision.
* Ability to understand and adhere to the Code of Conduct.

Qualifications & Requirements:
* High school diploma or equivalent required; Bachelor's degree (completed
or in-progress) preferred.
* Minimum 2 years of experience in an administrative role.
* Strong experience working in a virtual environment and using related
technology.
* Healthcare, insurance eligibility, retail or hospitality experience preferred
* Fluency with Excel/spreadsheets and Google Apps (Gmail and Google
Docs).
* Experience with working in and maintaining an EMR.
* Access to reliable internet and telephone services, specifically 40M
download and 10M upload package or higher as well as a strong WiFi
signal from your remote work location.
* Must meet pre-employment requirements and maintain all applicable state
and job-related guidelines for background screening. Depending on
state-specific requirements, this may include fingerprinting, drug testing,
health screening, and license/credential verifications.

Physical Requirements & Working Conditions:
These physical demands are representative of the physical requirements necessary for
an employee to successfully perform the essential functions of the job. Reasonable
accommodation can be made to enable people with disabilities; these are made on a
case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and
hear. The employee is often required to sit and use his or her hands and fingers. The

employee is occasionally required to stand, walk, and reach with arms and hands.
Vision abilities required by this job include close vision.

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work
being performed; it is not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required for the position. Other duties may be
assigned from time to time.

Equal Employment Opportunity Statement:
Groups is an equal opportunity employer committed to diversity and inclusion in all
aspects of recruiting and employment. All qualified individuals are encouraged to apply
and will receive consideration without regard to race, color, gender, gender identity or
expression, sex, sexual orientation, transgender status, gender dysphoria, national
origin, age, religion, disability, military and veteran status, marital or parental status,
citizenship status, genetic information or any other factor which cannot lawfully be used
as a basis for an employment decision.