HO North American Digital Workplace Domain

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Job Description:

Job Summary:

The Head of Digital Workplace will be responsible for designing, implementing, and managing our digital workplace strategy. This role involves leading a team to drive continuous improvement in our digital tools and platforms, ensuring they align with business objectives and enhance the overall employee experience. You will work closely with other regional digital domains, European teams and external vendors to ensure our Digital workplace is reliable, secure, and scalable to meet our evolving business needs.

Primary Responsibilities:

• Strategy and Planning (15%):

  • Develop and implement a digital workplace strategy that supports the company's business objectives in full alignment with the group strategy.

• Digital Workplace Management (25%):

  • Oversee and manage the entire digital workplace ecos--system from Google environment to end users devices and collaboration means.

  • Performance and Optimization: Monitor and optimize performance to ensure a smooth and efficient user experience.

  • Engage with employees at all levels to understand their needs and challenges, ensuring that digital workplace solutions meet their requirements and enhance their experience.

• Management (15%):

  • Oversee the planning, execution, and delivery of key digital workplace projects, ensuring they are completed on time, within budget, and to the required quality standards.

  • Lead a team of digital workplace specialists, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development and ensuring high levels of performance

• Stakeholder Engagement (20%):

  • Build strong relationships with key stakeholders, both internally and externally, to drive the adoption and success of digital workplace initiatives

  • Europe/Central relationship: Ensure full alignment with central stakeholders of each divisions to sustain daily operation, enable evolution of the regional infrastructure and contribute to local digital strategy

  • Service providers Management: Manage relationships with external vendors to ensure quality of service and products.

• Budget and Cost Management (15%):

  • Develop and manage the digital infrastructure budget, optimizing costs without compromising quality.

The scope includes all Digital Airbus Divisions and Domains within North America (US and Canada).

As a senior leader you will need to operate within the Airbus Global environment, building a global network, sharing best practices and experiences, reviewing and when necessary integrating Airbus Central policies to drive continual improvement throughout North America Digital.

Additional Responsibilities: 5%

Flexibility - Other duties as and when needed.

Qualified Education, Experience, Certification and Training:

Education:

Required

• Bachelor of Science degree in Information Technology or equivalent relevant experience in the field in lieu of degree.

• ITIL Foundation

Preferred

• NA

Experience:

Required

• Deep understanding of modern workplace technologies and trends, including cloud services, collaboration platforms, and digital asset management.

• Excellent leadership and management skills, with the ability to inspire and motivate a team.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Excellent communication and stakeholder management skills, with the ability to build effective relationships at all levels1.

• Minimum of 15+ years in Digital roles such as solution and infrastructure architecture, project management, business analysis, system design, software development.

• Experience of Change Management where you have had to implement new practices within an organization.

Preferred

• NA

License/Certifications:

Preferred

• Project management certification e.g. PMP, SCM, or Safe

• ITIL certifications preferred

Travel Required:

• Both domestic (within North America) and occasionally international to Europe.

Citizenship: Authorized to Work in the Canada / Authorized to work in the USA

Clearance: NA

Knowledge, Skills, Demonstrated Capabilities:

Required

• Strong leadership experience in a transnational environment. This is key to successfully supporting the teams and ensuring alignment for deliveries according to plan.

• Able to create a positive team and community spirit and effective communication

• Excellent stakeholder management skills

• Ability to work under pressure and in crisis situations

• Experience in operational management with short lead-times as well ability to set-up and implement strategies

• Experience in transformation and continuous improvement

• Strong Experience in Product Lifecycle Management

Preferred

• NA

Communication Skills:

Required:

• Leadership experience of organisation beyond 50 team members

• Fluency in English is mandatory

• Strong interpersonal skills.

• Solid writing and presentation skills.

Preferred:

• German or French language skills could be helpful (but not necessary)

Technical Systems Proficiency:

Required:

• Proficient in Digital Workplace technologies

• Knowledge of Digital processes and tools: including ITSM processes and specifically Enterprise Architecture, Project Management methodologies (Waterfall, Fast track, Agile, SAFe) Service Management, Resource Management, Budgeting, and Risk Management.

Preferred:

• NA

Environment Complexity

• Highly complex environment composed of 3 divisional entities not yet integrated and spread out across the North America region on more than 23 sites. Most of these entities have a dependency with Airbus Europe & India therefore requiring coordination across all 3 continents.

• International environment with very different cultures and mind-sets.

• Diverse company infrastructure requirements with highly complex products: commercial and military aircraft, commercial and military helicopters, satellites, launchers.

• Digital Projects either own or supports all business activities represented in the North America perimeter: Sales & Marketing, Customer Services, Spares, MRO, Training, Programs, Manufacturing, Supply Chain, Logistics, Quality, Engineering, Corporate Functions (HR, Finance, Procurement, Communication, Legal, Facilities,etc).

Organizational information:

Reports to the Ho Digital

Direct Reports:

Is this a people manager? Yes - Mimimum

• 12 - Direct Reports

• 40 - Contractors

There will be a need to expand the team to meet demand.

Job Dimensions:

• Responsible for all Airbus Digital Infrastructure the entire North America region:

  • Entities: 4

  • Sites: 25+

• ~$21M budget

Nature of Contacts:

• Daily communication with all Digital North America

• Regular communication with Customers, Airbus Digital Central

Physical Requirements:

• Onsite or remote: Office location 3 out of 5 days per week

• Vision: Ability to see and read computer screens and other electronic equipment with screens, able to read documents, reports. DAILY

• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone. DAILY

• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications. DAILY

• Equipment Operation: daily use of personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors.

• Carrying: Daily able to carry documents, tools, drawings, electronic equipment up to 10lbs.

• Sitting: Daily able to sit for long periods of time in meetings, working on a computer. DAILY

• Standing: Daily able to stand for discussions in offices or on a production floor DAILY.

• Travel: 10% of time able to travel independently and at short notice.

• Walking : Daily able to walk through office and production areas including uneven surfaces. DAILY

• Personal Protective Equipment required: If visiting a factory - Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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