This role is fully onsite, working Monday - Friday from our Irving, TX, office.
As an Sr. Enterprise Account
Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are looking for someone who can excel in the following areas:
Customer Engagement and Success Metrics:
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Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI. -
Foster proactive and consistent client engagement, building strong relationships with customers. -
Utilize a data-driven approach to secure account health and customer success
Renewal Management:
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Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals. -
Collaborate with internal teams to gather insights and strategize renewal plans. -
Upsell new product to existing customers to drive revenue growth
Customer Lifecycle Management:
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Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC). -
Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.
Cross functional Collaboration
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Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives
Qualifications:
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Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience. -
Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders -
Demonstrated ability to work both independently and collaboratively in a team-oriented environment. -
Proficiency in customer success practices, customer onboarding and enablement process , renewal negotiations, user experience, virtual user training, and customer ticket management. -
Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI -
Capable of organizational and time management skills to handle multiple responsibilities effectively -
Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.
Preferred Qualifications
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Experience in staffing agency with account management experience is highly desirable -
background in recruiting, talent acquisition, or HR Tech space. -
Bachelor's degree
Benefits
As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.
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Get ready to make an impact! Work alongside talented professionals passionate about our product -
Competitive compensation package including equity -
Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents -
401k plan -
Generous PTO -
Fun company events, outings, and parties (in-person and virtual)
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HireEZ
life insurance, 401(k)
Aug 25, 2025