Vice President, Client Processing Manager I

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Client Processing Manager I to join our Payments Enablement Platform Operations team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Supervise a small to medium-sized Client Processing support team handling all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution
• Manage the daily transactional workflow within the team and align team resources to complete daily tasks efficiently
• Identify areas requiring operational analysis and resolution to improve efficiency
• Oversee Client Processing to ensure transactions are handled correctly and timely, utilizing MIS reporting for accuracy and timeliness
• Provide product knowledge and technical assistance on complex problems and act as the team's initial point of contact for escalated issues
• Participate in the recruiting process, instruct, assign, direct, and review the work of Client Processing analysts
• Prepare performance reviews and provide ongoing feedback to staff
• Provide input into departmental budgets and planning, and may develop business plans for team/group operations
• Contribute to the achievement of team objectives

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience
• 4-5 years of total work experience preferred, with at least 0-1 years in management
• Experience in brokerage processing preferred
• Applicable local/regional licenses or certifications as required by the business
• Supervisory experience managing a small Client Processing team

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• America's Most Innovative Companies, Fortune, 2025
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Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. Identifies areas requiring analysis of operations and resolution for more efficient operationsOversees Client Processing to ensure transactions are handled correctly and timely. Utilizes MIS reporting to ensure correct and timely processing.Provides product knowledge and technical assistance on complex problems. Acts as the teams initial point of contact for issues requiring escalation.Participates in the recruiting process. Instructs, assigns, directs and reviews the work of Client Processing analysts. Prepares performance reviews and provides ongoing feedback to staff.Provides input into departmental budgets and planning. May develop business plan for team/group operations.Supervises a small Client Processing team.Contributes to the achievement of team objectives.Bachelors degree or the equivalent combination of education and experience is required.4-5 years of total work experience is preferred with at least 0-1 years in management. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.