New

Information System Specialist, Lead

Georgia State University
$60,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Aug 25, 2025
Description : Information Systems Specialist, Lead Enrollment Services The Enrollment Services Systems Office within the Division of Student Success is seeking to recruit an Information Systems Specialist, Lead. WHAT MAKES THE Enrollment Services Department A GREAT PLACE? * Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. * A knowledge-sharing organization that works collaboratively with a variety of partners. * Professional development opportunity and mentorship * A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO * Serve as the lead for the Banner security, access external and internal audit processes and maintain related documentation. * Serve as the lead Banner Workflow administrator and provide ongoing functional, operational and analysis support in creating accounts, assessing, recommending, and implementing system enhancements, configuration changes, and upgrades. Work with IT team to implement and migrate new Workflow requests in the test and production environments. * Provide Degree Works and Banner Workflow Help Desk support via phone and email requests/queries concerning workflow and degree audit functionalities. Serve as primary contact for communication with Ellucian Support Center with issues by opening, monitoring and coordinating Service Requests (SR) with Ellucian. Coordinate with the GSU and USG IT departments to find a resolution when upgrades, patches, fixes or enhancements are needed. Work with functional users and technical support to decipher the root cause of any Degree Works and Banner Workflow errors and to best resolve the issues. * Utilize test databases to test Degree Works and Banner Workflow. Coordinate upgrades and product enhancements with IS&T staff and university functional staff for Banner Workflow and Degree Works. Utilize test databases to test the Banner data feed interface for third-party systems. Assist with testing the PAWS student dashboard. * Serves as a Banner data feed interface functional tester for the third-party systems. * Provide ongoing face-to-face as well as training video tutorials and documentation for the Degree Works and Banner Workflow functional users. * Serve as the backup Degree Works administrator. Provide scribe programming support and ongoing functional, operational and analysis support in assessing, recommending, and implementing system enhancements, configuration changes, and upgrades. Evaluate user requests for new or modified system processes, lead and supervise multiple Degree Works enhancement project implementations and convert project specifications into logical system processes as necessary. Perform complex data analysis and assist with resolving scribe programming issues. Scribe programming is used to pull data from the Banner Student Information System into Degree Works to display academic history information for program requirements advisement. Coordinate and prioritize system requests from the main system functional users. * Other projects as assigned by Director of Enrollment Technologies and/or deemed necessary at individual's discretion. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and three years of related experience; or a combination of education and related experience. Preferred Hiring Qualifications: In addition to meeting the minimum hiring standards, preference may be given to those who meet the following: Possess strong written and oral communication skills, technical skills, ability to solve problems through the identification and analysis of diverse issues and report on status and progress; ability to effectively plan and manage resources, time, and activities for multiple complex projects; interpersonal skills necessary to effectively manage internal and external relationships. Banner, Workflow, and Degree Works systems knowledge preferred. Experience in reviewing and validating systems end-user access preferred. Banner systems knowledge preferred. Department : Enrollment Services Location : Atlanta Campus Shift : M-F 8:30 am - 5:15 pm Salary : $60,000 FLSA Status : Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 08/25/25, 1:34:57 PM Closing Date : 09/09/25, 3:59:00 AM Preferred Hiring Qualifications : Special Instructions : To be fully considered for this position all candidates must submit the following at the time of submission: * A complete and accurate GSU application * Resume * Cover Letter (Recommended) Final candidates must provide three professional references. #LI-KH1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.