IT Internship (Summer 2026) Job

Summary

Armstrong World Industries, Inc., has an internship opportunity for a Service Experience Technician to be located at the corporate campus in Lancaster, PA, under the supervision of an experienced IT service manager. Our team of IT professionals are committed to providing world-class leadership and service to our organization as well as develop the future IT leaders of tomorrow. As a Service Experience Technician Intern, you will gain a breadth of knowledge spanning all aspects of IT and business functions as you provide IT support to the organization.

What's in it for you!

• Cultivate impactful relationships across the business, expanding your network and influence.
• Discover diverse career pathways within Armstrong, unlocking new opportunities for growth.
• Push your limits with engaging new customers and dynamic call challenges.

What You'll Be Doing

• Provide Concierge-level Service in resolving customer IT issues and requests
• Apply diagnostic utilities to aid in analysis and troubleshooting
• Identify and learn software and hardware used and supported by the organization
• Conduct research into a wide range of computing issues
• Perform analysis to identify trends
• Prioritize and execute tasks with a sense of urgency
• Collaborate with team to deliver IT training and support
• Build rapport with customers throughout the organization
• Create and maintain system and process documentation
• Support IT on Process Improvement efforts
• Contribute to IT project work
• Demonstrate leadership skills with the ability to work independently

What Will Make You Successful

• Concierge level service to customers
• Fluent in English
• Excellent verbal and written communication
• High Energy & Hunger for Knowledge
• Excellent Attention to Detail
• Ability to multitask in a fast-paced environment.
• Good team player with exceptional interpersonal skills

Qualifications

• High School Diploma or equivalent
• Proficiency with computer software, including Microsoft Windows applications
• Ability to work 40-hour work week/ 10 weeks May-Aug

What Makes You Stand Out

• Exceptional concierge-level customer service skills.
• Excellent interpersonal and people skills.
• Call center experience
• IT Support Desk experience
• Experience within the computer science field
• Knowledge of software and different technology

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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Perks of Armstrong World Industries:

• Guidance and leadership from industry leaders
• Professional development opportunities and career pathways
• Employee Resource Groups
• Armstrong Employee Match for Charities of your choosing
• Excellent 401K & Health Benefit Options
• Adoption Assistance Program

Come and build your future with a growing business, travel to exciting locations, develop into a more valuable finance professional; Apply today!