Human Resources Benefits Analyst

About TechnoServe:

At TechnoServe, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America.

TechnoServe staff are local-95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission.

Job Summary

The HR Benefits Analyst is responsible for implementing and maintaining all US and Expat related benefits including (but not limited to) medical, disability, life insurance, parental leave, FMLA, retirement plans, and wellness initiatives, ensuring compliance with federal and state laws related to benefit administration. The Analyst also manages administration of Employer of Record (EOR) employees, including relationships with related vendors. The Analyst reviews, troubleshoots and processes invoices related to benefits and EORs. The Analyst also manages the configuration and maintenance of benefits-related systems including onboarding, offboarding, and open enrollment, and provides HRIS backstopping. The HR Benefits Analyst provides timely and professional guidance to employees with benefits related questions or concerns.

The HR Benefits Analyst reports to the Chief Human Capital Officer.

Primary Functions & Responsibilities:

• Periodic review of TechnoServe's benefits packages to ensure they are fully compliant with federal and state laws and regulations; TechnoServe has employees in 20+ states.
• Developing and delivering proactive, frequent, and clear communications around benefit changes (if any) as well as sending out employee education communications / hosting events to advertise / highlight existing benefits.
• Ensuring that all benefits programs are administered efficiently, accurately, and fully in line with both external regulations and internal policies.
• Ensuring that TechnoServe's benefits related systems are configured and maintained to enable smooth, transparent, and compliant processes.
• Ensuring timely and accurate data transmission to/from benefits vendors through automated or manual feeds.
• Carefully reviewing and processing all invoices from benefits and EOR
• Managing all back-office aspects of the annual benefits renewal cycle including cost calculations, plan amendments, and back-end configurations
• Ensuring benefits are clearly communicated as part of the onboarding process; working closely with Recruiting to ensure that benefits are clearly and accurately portrayed to candidates; working closely with HR Business Partners to determine benefits-related plans and solutions to employees outside of the US.
• Managing all aspects of a fully compliant US retirement plan, including (auto) enrollment, contribution accuracy, vesting, proactive management of discrimination testing (as needed) and all mandatory government reporting
• Serve as the point person for the "TechnoServe Investment Committee", ensuring regular meetings take place, minutes are recorded, and working with external consultants to ensure compliance.
• Heading an annual 401k audit process through an external vendor
• Managing all aspects of an off-shore retirement plan designed for Third Country National employees
• Managing all aspects of TechnoServe's disability programs-including communications with employees, coordination with vendors, policy adherence, and time tracking.
• Managing all aspects of TechnoServe's unemployment benefits, in compliance with relevant state laws
• Managing all aspects of TechnoServe's flexible spending accounts including vendor management, reconciliation reports, and clear communication to employees about the benefits and risks of these programs
• Developing and implementing meaningful and relevant wellness initiatives to improve the physical, emotional, and financial wellbeing of our employees, likely through education programs, external speakers, and interactive events / contests
• Providing strong customer service to employees with benefits questions or specific benefits concerns / issues
• Backstopping HR systems

Basic Qualifications:

• Bachelor's degree with 3 years of experience, or a Master's degree and 1 year of relevant experience; equivalent experience may be considered in lieu of a degree
• Experience managing multi-faceted benefits programs including brokers and vendors
• Proven customer-service orientation, helping employees understand their benefits and resolve specific issues.

Required Languages: English Required. Fluency in Spanish, French or Portuguese preferred.

Knowledge, Skills and Abilities:

• Proven organizational skills, managing or helping to manage several simultaneous projects and/or objectives on a daily basis
• Excellent communication skills, including the ability to create professional and compelling written communications and presentations
• Professional and personal multicultural experience and awareness

NOTE: All applicants must have US work authorization at the time of application. This is a hybrid position, and requires working from our Arlington, VA, Headquarters on a weekly basis.

We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at recruitment@tns.org or call +1 202 785 4515.