Account Manager

Serves as the liaison between the Customers, Production, and Supply Chain Management departments.

Essential Job Functions:

• Serve as the primary point of contact for all customer inquiries. Expected to be available during non-traditional business hours in support of customer opportunities, issues, and problems.
• Possess ability to investigate critical details required to independently generate and submit customer quotations.
• Approve delivery expedite requests inside of lead time and manage the changes associated with executing such expedites.
• Complete contract review for new orders and make recommendations or highlight areas of risk.
• Investigate key variables (sales history/build rates/market trends) to create and maintain part forecasts required to drive purchasing signals for supply chain.
• Manage customer order book with order entry and revisions.
• Monitor customer sales backlog for buying practice anomalies.
• Manage Return Material Authorizations (RMA) Process for defective product return.
• Complete Invoicing and credit memo process where applicable for NRE payments and account reconciliation
• Serve as internal focal point acting as voice of the customer within Supply Chain, Operations, and Business Development
• Daily work will revolve around meeting NMG company goals for the year.

Additional Duties:

• Provide support for Lean manufacturing and continuous improvement initiatives, companywide.
• Other duties, reporting, special assignments, or projects as needed and assigned.
• Must remain current with, and complete all required training as assigned.

• Must adhere to Company Corporate EHS Policy and department, occupation, and task specific safety protocols, including but not limited to Personal Protective Equipment (PPE) requirements.

Qualifications:

• Goal-oriented team player able to work with minimal supervision.
• Demonstrated ability to effectively deal with customers and people at all levels of the organization.
• Able to work under-time sensitive deadlines.
• Proficiency in the use of computer programs (including Excel) to perform analysis, research, and correspondence.
• Proficient working with ERP operating systems

• Must submit to and satisfactorily pass any pre-employment screening required for employment with the Company.
• Must take medical exams required by law, in conjunction with occupation specific activities, the physical work environment, and ongoing industrial hygiene sampling results.
• Depending on assignment, may be required to use stairs, remain upright and/or seated for prolonged timeframes, intermittently reposition the body per various tasks performed, and use various tools and work-related supplies.

• May be required to perform manual lifting activities, not to exceed a 40lb lift performed by one individual.

Education:

• High school diploma or GED required.
• 2- or 4-year college degree preferred