Assistant Director - Ticket Operations

Intercollegiate Athletics

The University of Missouri Athletics Department is seeking to hire an Assistant Director of Ticket Operations.

Reporting directly to the Associate AD - Ticket Operations & Sales, this individual will be responsible for helping lead the day-to-day activities of the Ticket Operations department and for their assigned sports and duties.

Responsibilities will include:

Overseeing ticket operations for athletic events, including development and implementation of policy and procedures relating to customer service, sales strategy and ticket distribution.

Serving as the primary ticket oversight of Volleyball, Gymnastics, and Wrestling.

Assisting with student ticketing, Football and Men's Basketball and additional sports and non-athletic ticketed events (i.e.: concerts, etc.) as needed.

Hiring, training, and leading student and part-time staffing.

Driving customer service efforts for Ticket Operations and Sales and providing resolution to customers.

Providing accurate, complete and efficient resolution of customer service issues for ticket holders.

Responsible for timely reporting to help drive decisions and revenue opportunities.

Ensuring all assigned tasks follow department, University, Southeastern Conference, and NCAA rules and regulations.

Performing similar or related duties as assigned or required.

Monday - Friday 8am - 5pm; Nights and Weekends as required.

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Prior experience with Ticketmaster is preferred.

Salary Range: $17.05 - $20.00 (hourly)

Grade: GGS 07

University Title: SENIOR RETAIL SALES ASSOCIATE

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.