Loan Servicing Recon Specialist I

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This non-exempt (hourly) position is responsible for providing administrative and accounting/reconciliation related support for the Loan Servicing department.

Duties & Responsibilities

Reconcile loan settlement, GSE Safekeeping, and other basic general ledger accounts.

• Complete loan non-post processing.

• Process and administer incoming payments and payoffs, participation payments and legal fee assessments and GSE Safekeeping fees.

• Process and administer loan payment returns from various sources.

• Reconcile FILO payoffs and corresponding service contacts refunds.

• Process check signing and approval.

• Run various reconciliation and loan department reports.

• Input balanced and accurate transactions to customer and general ledger accounts.

• Process and reconcile charge off, non-accrual, and ORE transactions.

• Research internal loan accounting inquiries and assist with problem resolution.

• Practice and uphold basic loan accounting standards.

• Manage competing priorities in a fast-paced environment while maintaining a strong attention to detail.

• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
  
• Minimum two years of prior employment at a bank required, or equivalent account reconciliation and bookkeeping experience.
  
• One year of loan servicing or loan operations experience preferred.
  
• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks
• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
• Knowledge of Financial Processing core systems preferred.
  
• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
  
• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
• Punctuality is required to maintain First American Bank's customer service standards.