Clinical Case Manager I

Enhanced Foster Care / Behavioral Health

Clinical Case Manager Level I

Job Summary & Job Description

JOB SUMMARY

Job Title: Clinical Case Manager Level I

Division: Family Preservation Services

Department: Enhanced Foster Care and Behavioral Health

Reports To: Clinical Treatment Coordinator

Beginning Pay Range: $43,888.00- $46,082.00

Classification: Full Time Salaried, Exempt, 7014

D. A. Blodgett- St John's

MISSION STATEMENT: To help children and empower families by providing safety, advocacy, and support.

VISION: A safe, nurturing home for every child, a supportive community for every family.

VALUES:

• Exceptional Service: Client-focused and teaming at the center of our work.
• Equity, Diversity, & Inclusion: All are welcomed, valued, and belong.
• Excellence: Ongoing commitment to learning and improvement.
• Integrity: Responsibility and ownership of our actions and results.
• Creativity: Imagination, innovation, and intelligent risk taking.
• Passion: Relentless positive energy toward our mission and vision.

SANCTUARY COMMITMENTS:

• Nonviolence: Maintaining safety for all members of the community.
• Emotional Intelligence: Managing emotions so we don't hurt ourselves or others.
• Social Learning: Together we accomplish more, we care for one another.
• Democracy: Everyone has a voice, not necessarily a vote.
• Open Communication: Respecting and sharing ideas of our team.
• Social Responsibility: Say what you mean, don't be mean when you say it.
• Growth & Change: Creating hope for ourselves and the people we serve.

POSITION SUMMARY:

The Clinical Case Manager provides intensive targeted and coordinated planning, linking, training and advocacy support to youth ages 0-18 and foster families in order to preserve placement. The focus of services are to stabilize the child(ren) who is/are experiencing significant emotional and/or behavioral regulation issues leading to consideration of residential treatment OR to facilitate their discharge from residential treatment. The Clinical Case Manager is responsible to assure children and foster families are offered and engaged in a service plan designed to enhance stability, wellness and growth. This includes facilitated referrals for, and monitoring of, behavioral health or other therapies for the child, information, skill building and support for foster parents, and coordination with education and other community systems. The Clinical Case Manager provides additional support to children in foster care through completion of the Clinical Pathways process, designed to assure they access and participate in behavioral health services, systems and supports to meet their needs. Similarly, the Clinical Case Manager provides case management services to children referred through the Network180 Access Center or internally. The focus of the work is meeting the mental health needs of the family by linking community resources, teaching needed skills and coordinating mental services.

ESSENTIAL RESPONSIBILITIES

• Assess, counsel, educate, advocate for, and support referred families.
• Provide services to a blended caseload of EFC- authorized children and Network180 Case Management services. Services provided will fall within three roles including Clinical Case Manager (CCM), Behavior Support Specialist (BSS), and Case Manager (CM) with EFC (CCM & BSS) cases maxed at 11
• Complete monthly face-to-face contact expectations with families based on level of care.
• Complete Clinical Pathways screening process for assigned children.
• Screen and assess for behavioral health or other service needs, facilitate referral for necessary services, and help to remove barriers to service access and engagement.
• Able to meet clients and their foster families in non-traditional settings, (i.e. client's home or public place that can accommodate privacy) during hours that meet the family's needs.
• Maintain weekly contact with the assigned Behavior Support Specialist (when applicable) to support his/her role in achieving the child's goals of improved and appropriate behavioral, emotional, social, and/or educational functioning.
• Work collaboratively with foster care staff, agencies, programs, services and individuals who have important roles in the child's life situation. Communicate with each service provider to monitor child's progress in treatment or other services and assure coordination of all services to the child. Coordinate and collaborate with the educational system, maintaining regular contact with the child's school.
• Provide information, skill building opportunities and support to Foster Parents to increase their confidence and capacity caring for the unique needs of the child(ren) in their home.
• Identify and analyze any identified issues in services, school and/or the foster home and develop a plan of response; engage foster care staff, service providers, foster parents, school personnel and others as necessary to facilitate successful resolution.
• Participate in weekly team/peer meetings and at minimum monthly individual supervision with demonstrated ability to implement feedback from supervisor.
• Convene and facilitate Care Coordination sessions as necessary, but no less than monthly
• Facilitate Initial Service Agreement with all involved persons and agencies no less than quarterly
• Provide recommendations regarding changes in level of care.
• Complete all necessary initial documentation and quarterly reports according to agency, accreditation, contract, licensing, and other regulatory standards by due dates.
• Attend and testify, as requested, at all court hearings on assigned cases.
• If a youth is placed in an Enhanced Shelter Home, clinical case manager will do the following:
• Participate in weekly ESH call and provide updates on placement efforts.
• Maintain daily phone or email contact with caregiver and youth.
• Conduct a minimum of two face-to-face visits with the caregiver and youth per week.
• Complete a safety plan for both the youth and the caregiver within 72 hours of admission to an ESH, documenting the plan on the Initial Safety Plan Form.
• Complete Assessment Report, which includes individual youth and caregiver safety plans, by day seven and weekly thereafter.
• Tasks required for Behavior Support Specialist role of EFC:
• Implement designated portion of the service agreement.
• Create and maintain a schedule with assigned children and families; provide schedules to assigned EFC CCM .
• Communicate with assigned EFC CCM to each case at least weekly to discuss goals, progress and/or concerns specific to each case. Contact Clinical Treatment Coordinator and EFC CCM with any urgent safety or service concerns.
• Tasks required for Network180 authorized Case Manager Services:
• Meet monthly unit expectations for CM level of care.
• Complete intake forms, interim plan, assessment, individual plan of service, service plan reviews, and discharge summaries by contractual due dates
• Complete progress notes within 7 days of service delivery.
• Assess mental health needs of family and treatment plan linking family to needed community resources, teach necessary skills or coordinating mental health services.
• If bachelor's level, coordinate crisis services with Master's level clinician (if applicable).
• Complete agency required expectations such as timesheets and mileage reimbursement by required deadlines. Additionally, case manager should keep Outlook calendar up to date with client appointments.
• It is expected that clinical case manager will work at least 40 hours per week.
• Will complete a minimum of 24 child and family training hours per calendar year, plus 8 hours (total 32) including trainings on trauma-informed approaches/childhood adversity/protective factors, implicit bias/LGBTQ+ youth in care/cultural intelligence/structural or institutional racism and 20 hours of activities (movies, documentaries, books, attending PRIDE events, community events, etc.) that focus on advancing racial equity and/or increases cultural competencies each calendar year.
• Other responsibilities shall include those set forth in Agency personnel policies as amended.

Supervision Received: Specific Direction - Follows established work procedures. Receives periodic checks for performance. Refers unique questions/conditions to immediate supervisor.

Supervisory Responsibilities: Basic supervision - Determines work assignments, priorities, and procedures for team members; ensuring the quality and quantity of work. Provides recommendations and feedback on employee life-cycle activities including hiring, training, promotions, perform

MINIMUM QUALIFICATIONS:

• Bachelor's Degree but Master's preferred in human service related field (psychology, social work, etc.).
• One year experience working with the foster care population.
• Acceptance of supervision to improve engagement and case management skills.
• Must possess a strong knowledge of child development and be trauma informed. Knowledge related to foster and adopted children and families is preferred.
• Training and the ability to provide effective individual, family, and group therapy skills. The ability to assess, implement crisis intervention skills and safety plan. Possess a knowledge of community resources and supports for children and families, and the skills necessary to facilitate and encourage positive change towards treatment goals.
• Ability to facilitate group meetings.
• Valid driver's license, good driving record and adequate insurance with a car available always.
• Basic computer skills with knowledge of Microsoft Outlook and other software programs.
• The ability to articulate ideas and prepare written reports and correspondence of a high professional standard, grammatically correct and timely.
• Ability to collaborate with school, department of health & human service, behavioral health, and medical health personnel.
• Become familiar with and agree to abide by the related agency policies.
• Ability to be self-directed and autonomous while also operating as an interdisciplinary team.
• The ability to work with a variety of clients and staff of differing socio-economic, cultural, and ethnic backgrounds.
• Personal qualities of warmth, sensitivity, and ability to establish meaningful therapeutic relationships.
• A personal commitment to the Agency's mission and values as demonstrated in service delivery.

CORE COMPETENCIES:

• Working Under Pressure: Ability to maintain composure when exposed to stress.
• Teamwork: Effectively interacts with people by being able to share and receive information that supports team goals.
• Planning and Organizing: Ability to set priorities and allocate resources properly to effectively achieve work responsibilities and objectives.
• Decision Making: Ability to select and commit to an effective course of action by understanding issues, comparing solutions, and drawing conclusions to resolve problems.
• Detail Orientation: Pay attention to detail, accuracy, and completeness.
• Initiative: Ability to act promptly and take steps to solve or settle an issue proactively.
• Integrity: Ability to adhere to organization policies and procedures, acting in a fair and just manner while maintaining confidentiality.
• Reliability: Ability to be dependable, trustworthy, and committed to doing the best job possible and completing work in a timely and consistent manner.
• Problem Solving: Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.

PHYSICAL REQUIREMENTS:

Environmental Conditions:

DABSJ strives to be a fully inclusive organization as we support a diverse group of children and families. We are building a diverse team that represents our customers and our community and recognize that each of us brings a unique perspective to the organization. We welcome differing thoughts, faiths, beliefs, groups, and lived experiences. The diversity and differences of each team member, foster parent, adoptive parent, child, and family make us #DABSJstrongertogether for children and families.

DABSJ is an equal opportunity, at-will employer, and will not discriminate against employees or applicants for employment. DABSJ does not discriminate on the basis of race, including but not limited to hair texture and protective hairstyles such as braids, locks and twists; culture, ethnicity, religion, national origin, age, gender, sexual orientation, gender identity or expression, height, weight, marital status, veteran status, socio-economic status, disability, or other legally protected characteristics as required by law.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company's at will employment status.