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Senior Manager, Retail Solutions Sales
Join Epicor as a Senior Manager, Retail Solutions Sales-a pivotal leadership role responsible for setting the strategic direction of the retail sales team across the US and Canada. This leader will drive new customer acquisition, oversee a team with a substantial quota, and execute a sales strategy designed to maximize revenue growth through innovative retail technology solutions. This role combines strategic planning, team development, and hands-on sales execution to ensure the company's objectives are met or exceeded. What you will be doing:
Team Leadership & Development:
Manage, develop, and coach a high-performing sales team focused on retail solutions. Ensure new team members attend appropriate sales training for maximum efficiency.
Success Metric:Achieve team quota of +3M USDannually. Sales Strategy & Execution:
Lead all aspects of the sales cycle-prospecting, needs analysis, demonstrations, negotiations, and closing-especially for large, complex enterprise accounts.
Success Metric:Consistently generate and meet monthly territory forecasts, accurately predicting revenue and closing deals to meet/exceed targets. Account Planning & Revenue Growth:
Develop and implement strategic account plans, fostering relationships with key retail clients across various segments. Build cross-functional relationships to maximize revenue opportunities.
Success Metric:Secure 8-10 new enterprise deals annually, with an emphasis on strategic accounts, and expand existing accounts to drive sustained revenue. Operational Excellence & Process Improvement:
Optimize sales processes and remove operational barriers. Improve workflows, forecasting accuracy, and organizational efficiency.
Success Metric:Maintain forecast accuracy within 10% and reduce process bottlenecks that impede sales velocity. Cross-Functional Collaboration & Strategy:
Participate in strategic and tactical planning aligned with current business trends and industry benchmarks. Work with marketing, product, and executive teams to align sales initiatives.
Success Metric:Develop at least 15 strategic account plans per year and participate in quarterly planning review sessions. Customer Satisfaction & Escalation Management:
Resolve customer satisfaction issues promptly, manage escalations, and ensure customer success post-sale.
Success Metric:Maintain a customer NPS score of 8+ and resolve escalations within agreed SLAs. Forecasting & Budget Management:
Manage activity pipelines, generate accurate revenue forecasts, and possibly oversee budget responsibilities for sales initiatives.
Success Metric:Achieve or exceed quarterly and annual sales quotas, with forecast accuracy within 10%. Team Management & Mentorship:
Supervise and mentor direct reports, conduct regular performance reviews, and foster a growth-oriented sales culture.
Success Metric:Maintain high team retention rates; ensure all new hires receive onboarding and ongoing training.
What you will likely bring:
10+ years of progressive sales experience, including managing sales teams and achieving high quotas in the software industry, specifically within retail and/or ERP solutions. Proven success managing a sales quota of +3 million USD, with strong pipeline and forecast management skills. Strong leadership skills with 5+ years managing and developing a sales team of 5+ representatives. Deep industry knowledge of retail operations, challenges, and technology solutions. Demonstrated ability to negotiate contracts, resolve customer issues, and lead complex sales cycles. Bachelor's degree or equivalent experience; advanced degree (MBA) is a plus.
Work Environment & Travel:
This role involves regular travel to client sites, trade shows, and industry events, approximately 30-50%.
Success as a Senior Manager, Retail Solutions Sales at Epicor is driven by your ability to lead teams, build strategic customer relationships, and consistently deliver measurable revenue growth. #LI-KT1 #LI-REMOTE
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $80,000 USD Maximum: $220,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter:
Kevin Towers
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Epicor
Aug 27, 2025