Customer Service Representative

Come Work with Us!
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Taylor Corporation is a growing, family-owned company with big plans for the future - and our people. We believe in creating opportunity, offering stability, and recognizing hard work.

Your Opportunity
We're looking for a Call Center Representative to join our customer service team. This role is about communication, follow-through, and problem-solving. You'll be the link between our customers and our production teams, making sure orders are accurate, deadlines are met, and customers feel supported every step of the way.

What You'll Do

• Answer incoming calls with a professional, friendly approach

• Respond to customer emails and online inquiries with clear, accurate information

• Research order details and provide status updates to customers

• Coordinate with production and shipping teams to resolve questions or delays

• Log customer interactions in our system with accuracy and detail

• Escalate issues when necessary to ensure timely resolution

• Help identify common questions or issues and share feedback with leadership

Your Shift: 8:30-5:00, Monday - Friday

You Must Have

• Strong attention to detail - accuracy in notes and communication is essential

• Clear speaking ability and strong written communication skills

• Basic computer knowledge and ability to learn new systems quickly

• Dependability - good attendance and a steady work ethic are key

We Would Also Prefer

• Previous call center or customer service experience

• Familiarity with order entry or ERP systems

• Ability to handle multiple tasks and prioritize in a fast-paced environment

• A team-first mindset and willingness to support others

Pay & Benefits
The anticipated hourly range for this position is $15-$17. The actual base offered depends on several factors, including your qualifications, relevant experience, unique skills, level of education, certifications, and location. This range is just one part of Taylor Corporation's total compensation and benefits package.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provides a diverse set of products, services, and technologies to address the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of innovative solutions for individuals, businesses, and distributors.

We offer a comprehensive benefits package, including multiple health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.