Remote New

ServiceNow Scrum Master

Bart & Associates, LLC
paid time off, 401(k)
United States
Aug 28, 2025
Apply Description ServiceNow Scrum Master B&A is seeking an experienced Scrum Master to support the modernization of the organization's asset management solution by guiding the implementation of the ServiceNow IT Asset Management (ITAM) module, replacing the legacy OpenText Asset Manager system. This role is critical in ensuring Agile practices are followed, facilitating collaboration across development teams, stakeholders, and customers, and driving delivery effectiveness. The Scrum Master will serve as a servant leader and coach, enabling the team to work efficiently, resolve impediments, and deliver high-value outcomes within the broader ServiceNow platform environment, which includes ITSM, ITOM, CMDB, Security Operations, and GRC modules. Responsibilities Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with Scrum best practices. Oversee team processes to ensure delivery effectiveness, focusing on transparency, accountability, and continuous improvement. Act as a neutral facilitator, encouraging collaboration and teamwork among developers, stakeholders, and customers. Provide coaching to team members, stakeholders, and leadership on Agile principles and practices, tailoring approaches as needed to fit the project context. Remove impediments and roadblocks that impact team performance, escalating issues when necessary. Collaborate closely with the Product Owner to maintain and refine the product backlog, ensuring clarity and prioritization of requirements for the ITAM solution. Support the adoption of ServiceNow platform best practices and Agile frameworks in the delivery of ITAM and related modules. Track and report on team progress, using Agile metrics and ServiceNow reporting tools where applicable. Promote a culture of continuous learning and improvement within the team. Education and Experience Bachelor's degree 8+ years of experience leading teams Required Skills Hands-on experience with ServiceNow projects, ideally including ITAM or related modules (ITSM, ITOM, CMDB, GRC, Security Ops). Proven experience serving as a Scrum Master, overseeing Agile processes, and ensuring team effectiveness. Strong facilitation skills with the ability to act as a neutral party, fostering collaboration and resolving conflicts. Demonstrated ability to coach development teams, stakeholders, and customers in Agile practices. Strong organizational, communication, and interpersonal skills. Experience using Agile project management tools, with familiarity in leveraging ServiceNow for reporting or backlog management. Knowledge of both Agile and traditional project delivery approaches. Desired Skills Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification. ServiceNow certifications (e.g., Certified System Administrator, ITAM Implementation Specialist). Experience working in government, public sector, or regulated environments. Familiarity with ITIL practices and IT service management frameworks. Experience supporting modernization or migration efforts from legacy platforms to ServiceNow. Strong knowledge of Agile metrics (velocity, burndown, throughput) and their use in driving team performance. Security Clearance Eligible to obtain a Public Trust Clearance. More About B&A: Notable Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Benefits and Programs B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution. B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include: The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more A formal mentorship program Job shadowing and cross training opportunities Brand Ambassador program Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more Monthly teambuilding events B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. EEO B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. EEO is the Law B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.