ServiceNow Technical SME

ServiceNow Technical Subject Matter Expert

B&A is seeking a ServiceNow Technical Subject Matter Expert (SME) to support the modernization of the organization's asset management solution. The initiative involves implementing the ServiceNow IT Asset Management (ITAM) module to replace the legacy OpenText Asset Manager, with the goal of improving asset visibility, lifecycle tracking, and audit compliance. The ServiceNow SME will bring advanced technical expertise in ServiceNow applications, modules, and integrations, ensuring the solution aligns with business needs, industry best practices, and compliance requirements, including Section 508 accessibility to WCAG 2.1 Level AA standards.

Responsibilities

• Serve as the technical subject matter expert for the implementation of the ServiceNow ITAM module within the broader ServiceNow platform (ITSM, ITOM, CMDB, Security Ops, GRC).
• Provide technical knowledge, analysis, and recommendations for ServiceNow applications, modules, and integrations.
• Ensure ServiceNow configurations, customizations, and solutions meet accessibility standards, including Section 508 compliance to WCAG 2.1 Level AA.
• Conduct technical assessments of existing systems, providing gap analyses and recommendations for migration from the legacy OpenText Asset Manager to ServiceNow ITAM.
• Collaborate with business analysts, project managers, and stakeholders to align technical requirements with business objectives.
• Support solution design, configuration, and testing, ensuring technical accuracy and performance optimization.
• Advise on ServiceNow best practices, platform governance, and security requirements.
• Provide hands-on technical guidance for implementation activities, including integrations, workflows, data migration, and reporting.
• Stay current with ServiceNow updates and new features, advising on applicability to the modernization effort.
• Contribute technical expertise to training, documentation, and knowledge transfer activities.

Education and Experience

• Bachelor's degree
• 8+ years of experience leading teams

Required Skills

• Extensive experience with ServiceNow platform administration, development, and implementation.
• Proven ability to analyze and provide technical expertise across ServiceNow applications and modules.
• Advanced hands-on experience with ServiceNow modules and functionalities, including ITAM, ITSM, ITOM, CMDB, GRC, or Security Operations.
• Demonstrated experience ensuring accessibility and compliance with Section 508 / WCAG 2.1 Level AA standards in technical implementations.
• Strong ability to conduct technical analysis, evaluations, and provide gap recommendations for system replacement or improvement.
• Experience with IT systems architecture and integration, spanning both modern and legacy technologies.
• Ability to work collaboratively with stakeholders, providing technical expertise in support of business goals.
• Strong problem-solving skills, with the ability to troubleshoot complex ServiceNow issues.

Desired Skills

• ServiceNow certifications (e.g., Certified Implementation Specialist - ITAM, ITSM, or CMDB; ServiceNow Certified System Administrator).
• Experience migrating legacy asset management systems (e.g., OpenText Asset Manager) to ServiceNow ITAM.
• Familiarity with ITIL practices and IT service management frameworks.
• Experience delivering ServiceNow solutions in government, public sector, or regulated environments.
• Knowledge of ServiceNow reporting, dashboards, and performance analytics.
• Advanced technical certifications in IT (e.g., Microsoft, AWS, or other enterprise platforms).

Security Clearance

• Eligible to obtain a Public Trust Clearance.

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.