Student Services Specialist, Credit for Prior Learning & Experience (CPLE)

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the direction of the Coordinator, Credit for Prior Learning & Experiences, the CPLE Specialist processes transfer credits for incoming college or military transcripts, course substitution requests, and waivers within a student's program plan. This will need to be done within the institution's policies and procedures consistent with Credit for Prior Learning rules and regulations from MATC's Curriculum Department and the Wisconsin Technical College System's (WTCS) ESM manual.

The CPLE Specialist will also work with potential and current students, staff, and advisors to interpret and translate college transcript information. They may also provide assistance and support with recruitment, enrollment, and retention/completion efforts. Be asked to assist in the implementation and assessments to enable expansion of CPLE throughout the college. Work requires the use of independent judgment, analysis, and decision-making while working with institutional and divisional policies procedures. Be able to work with other professionals in a team environment to reach departmental goals.

• Meet with potential and current students, staff, and advisors to review transfer credits if needed.
• Process transfer credit(s) for specific MATC courses based on skills learned as part of courses completed from another college, national exams, work experience, professional licenses, certificates, apprenticeships, military training or through specialized training programs.
• Familiar with Perceptive Content (ImageNow/WebNow), COSMOS (Colleague), the Transferology systems, and similar higher education CRM programs.
• Work closely with Admissions, Advising, Pathway offices, Faculties, and other college departments as needed.
• Assist with the update of the CPLE manual and stay up to date with the current ESM manual from the state.
• Attend WTCS state meetings as necessary; participate in trainings, workshops, and other educational activities as required or assigned.
• Knowledge of student planning documents and academic program requirements.
• Ability to review students course information for transfer, articulation, and substitution to assist in program completion.
• Ability to provide information to faculty and other college representatives on transfer credit.
• Attend stakeholder meetings to maintain up to date knowledge regarding programs and provide feedback on improvements.
• Disseminate current, accurate articulation data to students, faculty and all appropriate departments.
• Other related duties as assigned.

Minimum Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Experience: With Associate: Three (3) years of related* experience

With Bachelor's: One (1) year of related* experience

*Related experience: experience in student advising or student services.

Knowledge, Skills, and Abilities:

• Thorough knowledge of reviewing college and military (Joint Service Transcripts (JST)) transcripts, the classes listed on the transcript, and able to translate information to process transferable college credits.
• Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid.
• Knowledge of student program plan documents and academic program requirements.
• Ability to communicate transfer findings to necessary team members enabling determination of transfer credit.
• Ability to work with Lead Faculty, Admissions, Advising, and Pathway offices to interpret and process transfer credits.
• Ability to recognize new transfer credits and work with appropriate Pathway faculty to determine application of credit and transferability.
• Ability to interpret policies and procedures to prospective and current students.
• Ability to analyze, interpret, and evaluate official transcripts from other colleges and universities.
• Understanding of curriculum development, instructional design, articulation agreements, WTCS guidelines, and assessment for CPLE.
• Ability to work independently on multiple projects, meet deadlines.
• Demonstrated advanced knowledge and experience with computer software, applications, and data collection & report design.
• Ability to provide excellent customer service that supports end users.
• Ability to take initiative resolving customer issues and provide resolution.
• Ability to strive for excellence in performance by upholding established ethical standards.
• Provides frequent updates on operations and performance.
• Maintains productive work relationships while considering multiple perspectives and using effective conflict resolution practices.
• Ability to communicate effectively through both oral and written means.
• Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.

Start Date: This position supports the Enrollment and Retention Division and is available to start immediately.

Work Hours: 38.75 hours a week, in-person, primarily based out of the Downtown Campus, with the possibility of traveling to other campuses, as needed.

Monday to Thursday, 9:30am to 6:00pm and Friday 8:00am to 4:30pm.

Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Application Materials:

• Resume

• Unofficial Transcripts

• Complete Application. A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties performed, dates of employment, and any relevant licenses or certifications.

Salary: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

Interviews: Selected qualified candidates will be invited to virtually interview for this position on a date to be determined.

EEOC: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.