Inside Sales Specialist

The Inside Sales Specialist is responsible for sales order entry, order management, and providing exceptional customer service. In this role, you will serve as a key liaison between customers, the sales team, and internal departments to ensure accuracy, efficiency, and satisfaction throughout the sales cycle. Beyond processing orders, you will play an active role in building lasting customer relationships, addressing inquiries, and identifying opportunities to support client needs with Econolite's full range of solutions.

DUTIES:

• Serves as the first line of Econolite's demand generation resources, initial touch point for customer inquiries, and advises customers of any changes to an order
• Manages the order life cycle for assigned Account Manager's or Territory's customers
• Fulfill orders for replacement and commodity products
• Maintains record of all relevant touchpoints with customers in Econolite's CRM
• Assists or contacts any departments such as Accounting, Planning, Shipping and Engineering with requests pertaining to Sales Orders for information needed to satisfy customers and contractors requests
• Researchers claim orders for applicability of warranty coverage
• Prepares and submits RMA's (Return Material Authorizations), RA's (Repair Authorizations) and any approved credits.
• Exercises judgment in determination of amount and applicability of credit
• Provide training to other members of the Inside Sales organization as needed
• Performs other duties as required and assigned
• Use available data reporting tools to monitor key business data such as estimated ship date changes, bookings anomalies, customer order information, and historical data lookup.

QUALIFICATIONS:

• Associate's Degree or equivalent; Bachelor's Degree preferable
• 4-7 years in a sales support or inside sales role
• Ability to multi-task and apply sound judgment to establish priorities
• Excellent communication and written skills
• Computer literate; moderate skills working with Microsoft Office software
• Experience with CRM system, such as Salesforce.com or Microsoft Dynamics preferred

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.

COMPENSATION

The base pay range for this full-time non-exempt position is $30.00 - $35.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

BENEFITS

This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: identity theft protection.

DISCLAIMER

The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.

We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

An Equal Opportunity Employer - Non-Smoking Facility