Salesforce Software Engineer II

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The Software Engineer II is an early-to mid-career contributor who has a combination of formal education and experience in the software engineering field. This person will drive the development and optimization of Salesforce applications and integrations. This role involves designing, building, testing, and maintaining CRM software systems while collaborating with stakeholders to meet project goals. They maintain good working relationships with clients and staff. They write and maintain complete documentation. They support team members and ensure established goals and deadlines are met. They keep management informed of status and significant problems.

Job Description

Primary Responsibilities

• Acts as a contributing member in the assigned area within software engineering.
• Maintains accountability for the quality of services in their assigned area and the success of assigned projects for on-time, on-budget, and on-scoped delivery.
• Develop Salesforce applications using Apex, Visualforce, SOQL, and related web technologies (e.g., Java, REST, XML).
• Troubleshoot, optimize, and enhance performance for 24/7 systems.
• Integrate third-party products and legacy systems.
• Translate business requirements into functional software solutions.
• Provide technical leadership in Agile team environments
• Contributes formally and informally to the effectiveness of the team.
• Participates in knowledge-transfer activities to increase their expertise and contribution.
• Speaks authoritatively and accurately with respect to questions related to their area of ownership.
• Contributes directly to the rapid identification of system problems, minimizing time to restoration of services.
• Applies strategies and tools to plan and execute testing strategies to find the 'sweet spot' that maximizes quality while minimizing costs. Demonstrates the 'good enough' principle that balances quality and time to implement.
• Interprets functional, non-functional, and implied requirements into designs and code that meet those specifications. Identifies gaps, risks, and deficiencies in such requirements and proposes solutions.
• Writes technical requirements that can be interpreted by others into system realizations.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms, and Complexity, Security, and basic system understanding
• Ability to employ the tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communications, etc.
• Ability to create designs that can be realized in code that achieve functional and non-functional requirements for an application or

Assigned part of the system. Appropriately uses design patterns, system decomposition, security, and fault tolerance. A demonstrated capability in one or more design methodologies, such as Object-oriented design, Function-oriented design, data-centered design, and the notations appropriate for each.

• Ability to understand differences, strengths, and weaknesses of various Software Development Life Cycle models, and practical considerations of options
• Understands implications of Software as a Service in the creation of software systems. Thinks of and designs for scale, reliability, and cost in a public cloud environment. Uses data and metrics to analyze Key Performance Indicators
• Ability to explain the basic value of a system and its subsystems to users and how the various subsystems interoperate to provide features. Able to act as a partner with Operations in solving problems in the assigned area
• Ability to demonstrate a sense of urgency when looking for solutions to problems
• General awareness, even if through personal experience, of the higher education landscape, particularly with online education delivery
• Willingness to try new things as directed and adopt innovative ideas when presented
• Ability to contribute to a strong and cohesive team through professional interactions
• Ability to engage others at the right level and right time. Communicates effectively in group settings by knowing the audience, listening effectively, and being responsive. Identifies problems and escalates appropriately
• Ability to identify risks and discuss impact with more senior engineers or managers

Minimum Qualifications Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Experience

• 6+ years of relevant experience; advanced degrees may reduce experience requirements.
• Expertise in Salesforce (Apex, SOQL, Visualforce) and web services (REST/SOAP).
• Proficiency in front-end technologies (JavaScript, CSS, HTML).
• Strong troubleshooting, performance tuning, and communication skills.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for the education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.

Preferred Qualifications

• Salesforce Administrator and Platform Developer I certifications.
• Experience with Copado and tools like Visual Studio Code, GitHub, Jira, and Agile methodologies.
• Knowledge of Mulesoft, Marketo, SQL, Oracle, Education Cloud, and integration middleware.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.