Sales Support Specialist

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud of being awarded the Great Place to Work certification, along with being recognized by Fortune as a Great Place to Work in Chicago and a Great Place to Work in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as a Sales Support Specialist. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

This role requires a detail-oriented and proactive Administrative Sales Support professional. This role plays a critical part in supporting the sales team by handling administrative tasks, coordinating customer communications, managing sales documentation, and ensuring smooth day-to-day operations of the sales department.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following as well as other duties that may be assigned.

• Provides support and back-up to the Sales Support Manager
• Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and maintaining calendars.
• Prepare, manage and update sales documents such as broker contracts, address lists, misc department files, forms, and invoices.
• Maintain and update customer databases, CRM systems, and sales records.
• Assist in the preparation of sales material, meetings, and sample coordination.
• Support the sales team with travel arrangements, event planning, and trade show coordination.
• Ensure accuracy and completeness of sales documentation and customer information.
• Collaborate with internal departments (e.g., finance, logistics, marketing) to support sales processes and customer satisfaction.
• Handle general office tasks such as filing, copying, and data entry as needed.
• Assist in scheduling and coordinating customer meetings and plant tours.
• Handling correspondence both internally and externally.
• Schedule and assist with onboarding new Sales employees.
• Assist and manage sales team SG&A (Sales, General & Administrative) budget.
• Provide backup support to Office Coordinator with Staples office supplies
• Jel Sert main contact for handling Certificates of Insurance.
• Assist in the planning of the corporate holiday lunch, corporate BBQ and corporate Tango gift cards.
• Will work with the Sales Support Manager to assist EVP Sales as needed with miscellaneous tasks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION and/or EXPERIENCE

• Minimum 2 years administrative background or sales support experience is required.
• Proficient in Microsoft Office applications (Outlook, Word, Excel and Power Point).
• Experience with 1World Sync or similar GDSN Data Pool is a plus.
• Working knowledge of Sales Reporting Systems is a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work independently as well as in a team-based environment
• Proactive behavior (take initiative, willing to make recommendations to improve processes and completes assignments with limited supervision)
• Excellent oral and written communication skills while maintaining confidentiality
• Good attention to detail and ability to multitask, organize, and prioritize tasks
• Desire to learn, take on new challenges and responsibilities
• Flexibility to adapt to fast changing environment

BENEFITS & SALAY

The Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. The minimum compensation for the Sales Support Specialist is $21.25. Compensation is determined by a candidate's experience, education, skills, training, and the internal equity within our organization. Actual compensation to be paid will be determined upon an offer. In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Sitting: Ability to sit at computer and participate in meetings for long periods of time
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal and high speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Sedentary work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection at distances close to the eyes as well as to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations.

WORK ENVIRONMENT

Office or Remote Work Environment

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Back up to Sales Support Manager

IMPACT ON JEL SERT SUCCESS

Providing administrative support and inputting quality data into retailer platforms in an accurate, timely and efficient manner & coordinating all the administrative functions is integral to the success of both the Sales & Marketing division and the Company's goals.