Senior Benefits Analyst

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Senior Benefits Analyst - Leave of Absence & ADA Accommodation to join our Benefits team in Newport Beach, CA. This role can be hybrid or fully remote.

Senior Benefits Analyst - Leave of Absence & ADA Accommodation

As the Senior Benefits Analyst - Leave of Absence (LOA) & ADA Accommodation, you will play a key role in supporting and enhancing the employee experience during critical life events. Reporting to the Director of Benefits, you will manage a wide range of in-house leave programs and lead the interactive process under the Americans with Disabilities Act (ADA). This role requires a strong understanding of compliance, empathy, and the ability to collaborate cross-functionally to support employee well-being and business continuity.

The ideal candidate is highly skilled, self-driven, communicates clearly and is capable of leading initiatives independently while contributing to the overall success of the LOA and ADA programs.

Please note this position is a fixed-term role with a duration of one year. Benefits are included.

How you'll help move us forward:

• Administer and manage all aspects of the company's leave of absence programs, including FMLA, state-specific leaves across all 50 states, ADA, and Workers' Compensation, ensuring compliance with relevant laws and regulations
• Lead end-to-end analysis of leave and accommodation data, identifying trends, gaps, and opportunities for improvement.
• Coordinate with HR, Payroll, and Benefits teams to ensure accurate processing of leaves and benefits, maintaining seamless communication channels.
• Partner with cross-functional teams including HR, Legal, and third-party administrators to support escalations and strategic initiatives.
• Lead ADA interactive processes, including intake, documentation, certification review, coordination with internal stakeholders, and communication with employees to determine reasonable accommodations including ongoing review of each accommodation.
• Monitor and respond to inquiries in the Absence Management inbox, ensuring timely, accurate, and compassionate communication.
• Handle a diverse array of leave scenarios, from intermittent absences to bonding leaves, guiding cases from inception to resolution.
• Provide guidance and support to employees navigating the leave process, including assistance with paperwork, eligibility requirements, and return-to-work procedures.
• Coordinate the processing of Workers' Compensation (WC) claims with the vendor while providing dedicated assistance to the injured worker.
• Conduct thorough assessments to determine FMLA/state-specific/ADA eligibility for employees, providing accurate and compliant guidance.
• Facilitate the placement or return of employees on leave in Workday.
• Calculate Paid Parental Leave (PPL) entitlements for bonding purposes and coordinate with Payroll.
• Maintain LOA Master Spreadsheet and conduct regular audits of leave records to ensure accuracy and compliance.
• Help ensure compliance with federal, state, and local regulations related to LOA, ADA, and WC, staying up to date with knowledge of relevant laws and regulations.
• Mentor junior analysts and contribute to knowledge-sharing within the team.
• Support the implementation of LOA/ADA/WC initiatives and other projects as assigned.

The experience you bring:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience preferably within HR, LOA, ADA.
• Understanding of FMLA, ADA, and Workers' Compensation regulations.
• Experience with HRIS systems, preferably Workday.
• Strong attention to detail and accuracy in documentation.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to prioritize tasks and manage time effectively.

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.