Assistant Director of Community Integration Programs

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The Assistant Director of Program Services plays a key leadership role in overseeing the daily operations of LTCIS programs for adults with disabilities. This position ensures high-quality service delivery, promotes person-centered practices, and leads staff development initiatives to build a skilled, compassionate workforce. The Assistant Director collaborates with internal and external stakeholders to foster inclusive, engaging, and empowering environments for program participants.

Primary Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Support the Director in managing day-to-day operations of multiple community-based programs.
• Design, implement, and evaluate training programs for direct support professionals and the LTCIS management team.
• Facilitate onboarding, continuing education, and competency-based learning aligned with organizational goals.
• Collaborate with program managers to ensure competency assessments are integrated into performance evaluations and the training process.
• Assist in incident reporting, investigations, and resolution processes.

Additional Responsibilities

• Ensure compliance with regulatory standards, agency policies, and best practices in disability services.
• Monitor program quality and participant outcomes, implementing improvements as needed.
• Develop and implement a standardized process for assessing and maintaining staff competencies as established by DBHDS and required by DD waiver regulations.
• Lead initiatives that promote community integration, inclusion, and meaningful engagement.
• Mentor and coach staff to foster professional growth and high performance.
• Collaborate with HR and leadership to identify workforce development needs and solutions.
• Identify and retrain employees who demonstrate deficiencies in specified areas.
• Train and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Participate in site visits and audits to assess program quality and identify areas for improvement.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Bachelor's degree in human services, Education, Social Work, or related field required, (Master's preferred).
• Minimum 5 years of experience in disability services, with at least 1 year in a supervisory or leadership role required.
• Strong knowledge of person-centered practices, adult learning principles, and community-based programming preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

• A well organized and self-directed individual who is a team player.
• Ability to lead with empathy, integrity, and a commitment to inclusion.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to pass a criminal background check and drug screening as required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals furnished in written, oral, diagram or schedule form.
• Ability to write routine reports and correspondence.
• Strong interpersonal skills and the ability to communicate verbally and in writing.
• Knowledge of community resources.
• Supervisory/management experience in an organization providing services to adults with disabilities.
• Working knowledge of Microsoft Office software and other basic computer programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, talk and hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will be visiting a variety of employer worksites in the community, which can vary with regards to noise level and weather/temperature conditions.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information