Member Services Associate

• Maximize customer experience by fielding inbound calls as assigned in the phone queue
• Answer customer e-mail inquiries as assigned
• Manage time effectively by prioritizing urgent tasks
• Provide top-notch, friendly, and knowledgeable service to subscribers and potential subscribers. Handle all customer interactions professionally, respectfully, patiently, and cooperatively
• Maintain a high-level knowledge of products, campaigns, and promotions to engage in productive conversations with subscribers/potential subscribers. This involves reviewing manager/publisher/marketing communications, studying and reviewing notes, and staying intimately familiar with the website layout and content
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
• Make active efforts to generate sales to current or potential new subscribers. Encourage customers to consider additional services and/or recognize the worth in current service(s) as a part of our value-added approach. Prior sales experience is not required
• Maintain department standards with regard to service levels, call/email quality, call/email volume, retention, and sales
• Work collaboratively with colleagues as a dependable member of the team

• Bachelor's Degree, or in lieu of a degree, previous customer service experience is accepted
• A basic understanding of and genuine interest in finance and investing is preferred
• Self-starter with a positive attitude
• Excellent time management and interpersonal skills. Ability to remain professional at all times
• Able to be consistently prompt and reliable to maintain an appropriate staffing level
• Exceptional oral and written communication skills, including the ability to speak clearly and understand the speech of others
• Able to answer a high volume of customer calls, e-mails as assigned, and handle multiple tasks simultaneously
• Able to exercise sound judgement and provide quality customer service in high-pressure situations
• Able to build rapport with customers and colleagues
• Able to learn the company's product offerings through training and relay information and options to customers as appropriate
• Primarily seated or standing work
• Visual and auditory ability for computer and phone tasks
• Comfortable using standard office technology for extended periods
• Fluency in English (written and spoken)

• Be part of a high-performing, cohesive team
• A creative, fast-paced environment
• Competitive salary starting at $52,000, plus commissions and incentives.
• Comprehensive benefits package including health, dental, and vision insurance, 401k match, and 12 paid company holidays.

At MarketWise, we thrive on new ideas and the entrepreneurial spirit. Naturally, we are always looking for new people, explorers, and innovators. If you are interested in a career where your ideas will not only be heard but celebrated, we'd like to hear from you.

MarketWise started in 1999 with one brand and the simple idea to publish intelligent, independent, insightful, and in-depth investment research and treat the self-directed investor the way we would want to be treated. That simple idea worked and has guided our decisions ever since. Our companies provide our subscribers with the research, education, and tools that they need to navigate the financial markets.

Since our inception, we have evolved significantly, expanding into a comprehensive suite of diversified investment research products and solutions from various financial research companies. Today, MarketWise subsidiaries offer research across various platforms, including desktop, laptop, and mobile devices such as tablets and cell phones.

We offer a comprehensive portfolio of high-quality, independent, and spirited investment research, as well as several software and analytical tools, on a subscription basis. MarketWise's editors cover a broad spectrum of investments-ranging from commodities to equities, to distressed debt and cryptocurrencies-offering 100+ products on multiple platforms through 7 customer-facing brands.

As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.