Customer Service Representative
 Modern Aviation | ||||||||||
$25.54 - $25.54 Hourly
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medical insurance, life insurance, paid holidays, sick time, 401(k)
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 United States, New York, Flushing | ||||||||||
 Aug 29, 2025 | ||||||||||
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Job Details
Description
Customer Service Representative Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions
Qualifications
Minimum Qualifications Must be comfortable in a multitasking environment - answering phones, responding to emails, and assisting customers in person, often simultaneously. Minimum typing speed of 25 words per minute. Strong verbal and written communication skills in English are required, including the ability to read and understand written procedures, customer instructions, and internal communications. Must be able to learn and use the phonetic alphabet and communicate effectively using military time. Must be 18 years of age. Must be able to pass a background check and obtain necessary security clearances as required. Must follow all company policies, procedures, and guidelines as outlined in the company handbook. Must be comfortable using Aviation radio communication. Intermediate knowledge of all Microsoft Office products. Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations. Valid driver's license. Must be able to lift 50 lbs. Must be willing and able to work weekends and holidays. Must be available to work any of the following: *6:00 AM - 2:30 PM Preferred Qualifications:
The CompanyModern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States. Company BenefitsEmployee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available BenefitsBuy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Reports to: Customer Service Manager Supervisory Responsibility: This job has no supervisory responsibilities. FLSA Status: This position is nonexempt. Work Environment:This job operates in a professional, fast-paced work environment. The role routinely uses standard office equipment such as computers, phones, and printers. This position also requires completing various tasks in all types of weather conditions. Travel: This position requires no travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050 | ||||||||||