Telecommunications Field Service Technician

About BuddoBot:

BuddoBot, a VelocityBlack company, has been a pioneering force in cybersecurity and data security since 2008. Using the most advanced cybersecurity, engineering, and AI/ML techniques and capabilities, our formidable teams safeguard our nation's most critical systems across the U.S. military, federal agencies, critical infrastructure, and commercial organizations.

Position: Unified Communications (UC) Telecommunications Field-Service Technician

Position Summary:

Our company is seeking a Telecommunications Field-Service Technician to understand, implement, test, and provide, primarily on-site support for the technical and integration requirements of UC projects, which include VoIP, Video, Presence, Mobile Device, Hosted Voice, Hosted Call Center Services, and Collaboration Applications.

Clearance Eligibility: Ability to pass a complete background check, to possibly include a credit check.

Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.

DUTIES AND RESPONSIBILITIES:

• Support for validation, verification, and testing of Cisco on-prem and Cloud-based telephony solutions, including any related integrations with wired and wireless back-end telephony systems and Telco, and coordination with third-party vendors for applicable application integrations.
• Support ordering, receiving, staging, provisioning, and testing of hand-held and desktop telephony endpoints or converged devices, along with training and support of users and local IT support staff.
• Support communications systems by helping with necessary efforts for installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
• Provide support for site installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing the installation site; and preparing as-built documentation inputs, as required.
• Support voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, ladder racks; establishing connections; programming features and functions; establishing connections and integrations; following industry standards; activating remote access tools; and coordinating with contractors.
• Verify service by testing circuits, equipment, devices, and associated integrations; and identifying, correcting, or escalating problems.

COMPETENCIES:

• Excellent problem-solving and critical-thinking skills.
• Strong interpersonal relationship skills.
• Ability to follow policies and procedures.
• Ability to communicate with users who lack understanding of common technological language/terminology.
• Aptitude to address negative situations and positively resolve them.

Education and Certification Requirements:

• Bachelor's degree in Telecommunications and Information Systems
• Desired:
  1. CompTIA Network+
  2. Cisco CCNA, CCNP Voice
  3. Cisco Unified Communications Manager
  4. PMI Project Management Professional (PMP)

Background and Experience:

• 8-10 years related experience, or equivalent combination of education and experience.
• 4 years of specific experience with implementation, maintenance, and/or upgrade of enterprise-grade PBX systems and applications, and associated ancillary technologies.

Required Technical Skills:

• Experience with implementation, maintenance, and/or upgrade of enterprise-grade PBX systems.
• Experience with Cisco Unified Communications Manager (CUCM) or similar telephony soft-switch technology.
• Excellent written and oral communication, as well as presentation skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Demonstrate adaptability and a positive attitude in a fast-paced environment with shifting priorities.
• Ability to work independently and as a member of various teams and committees.
• Proficient in Microsoft (MS) Office.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to build rapport, resolve conflicts, and work effectively with individuals and teams.
• Ability to interact effectively with individuals at all levels of the organization and from diverse backgrounds.
• Good judgment with the ability to make timely and sound decisions.
• Exhibit creativity and adaptability while contributing to a collaborative and solution-oriented team environment.
• Uphold a neat appearance and courteous attitude in the workplace, contributing to a respectful and professional environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment. Work is generally sedentary but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible.
• Possible off-hours work to support releases and outages.
• Occasional movement of small articles up to 10 lbs.
• Must be able to remain in a stationary position 50% of the time.
• Continually operate a computer and other office productivity machinery.
• Occasionally required to move oneself in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Continually required to communicate information and ideas so others will understand.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Veterans/Disabled