Senior Program Account Manager-FinTech/ATM Solutions

Role Summary

As the Sr. Program Account Manager for FCTI, you'll lead the end-to-end administration and relationship management for FCTI's strategic ATM program. Clients include (Financial institutions, FinTech partners and potential advertisers). This role blends program governance with high-touch relationship management and account growth, working cross-functionally to drive operational excellence, deliver client-centric solutions, and unlock new lines of revenue.

You will oversee the end-to-end administration of enterprise-level programs and report on key performance indicators and proactively identify opportunities to enhance client value through FCTI's innovative technologies - such as other financial services. With a strong grasp of both the customer's goals and FCTI's vision, you'll align efforts to support financial access, brand reach, and measurable outcomes.

The ideal candidate is not just an organized and analytical program leader - they are also a skilled relationship builder with a sales background who understands the power of partnership, communicates with confidence and empathy, and thrives in a mission-driven environment. Your ability to anticipate client needs, deliver solutions, and foster long-term trust will directly contribute to client satisfaction, program success, and the continued growth of FCTI's impact.

Key Responsibilities

Program Administration & Oversight

• Manage full program lifecycles: onboarding, rollout, daily operations, renewal.
• Coordinate cross-functional teams (software, operations, logistics, marketing).
• Adopt FCTI's standards: operational redundancy, quality control, security, parts/service support (FCTI).

Client Performance & KPI Management

• Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption, ad impressions, success calls-to-action.
• Create dashboards and monthly/quarterly performance reports with insights and recommendations for clients and FCTI.
• Present recommendations to stakeholders and proactively address gaps.

Strategic Growth & Revenue Generation

• Identify program upsell/cross-sell opportunities (e.g., ATM advertising, e-Receipt promotions, mid-transaction messaging).
• Collaborate with Sales/BD to develop pricing + go-to-market plans.
• Pilot new initiatives to stimulate additional ATM-based revenue streams.

Operational Excellence

• Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution.
• Support the deployment of new ATM networks, software releases and new solutions.
• Conduct periodic performance audits and oversee continuous improvements.

Stakeholder Alignment

• Serve as primary liaison for strategic customers and FCTI.
• Maintain clear communication, manage expectations, facilitate issue resolution.
• Align client objectives with FCTI's mission and service delivery.

Alignment with FCTI Values

• Be accountable, transparent, and a curious leader.
• Make data-driven decisions, proactively learn from setbacks.
• Exhibit empathy and selflessness-put customer needs first.

Qualifications

Required:

• 5+ years of program or account management, preferably in fintech, payments, or ATM services.
• Strong analytical & reporting skills (e.g., SQL, Excel, BI tools).
• Client-facing experience with large financial institutions and/or retail partners.
• Proven track record in managing projects end-to-end.
• Exceptional communication and stakeholder management.
• General Sales and Marketing experience with a track record of wins and success.

Preferred:

• Knowledge of ATM operations and electronic and digital payments.
• Experience with financial services and financial technologies.

Must-Have Qualities:

• Customer-first mindset aligned with "Be Selfless" & "Be Accountable".
• Bold problem-solver ("Live Courageously").
• Intellectually curious and detail-oriented ("Be Curious", "Live Honestly").