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Airport Passenger Service Agent - CHO

Unifi Aviation LLC
$ 15.15
United States, Virginia, Charlottesville
Sep 03, 2025

Requirements and Description

Summary

This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Essential Functions / Key Responsibilities

  • Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites:

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Experience:

  • No prior experience necessary.
  • Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team oriented environment.
  • Ability to use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Experience:

  • One+ year of relevant experience.

Knowledge, Skills & Abilities:

  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Able to work quickly and efficiently to meet tight time restrictions.
Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!


" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
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