Principal Access Representative

This position has responsibility for the administrative functions required to support hospital patient flow in all areas within the Patient Flow Management Center. including but not limited to:

Transfer Center: Assists in administrative functions of this department as needed, including but not limited to answering inbound calls, coordinating bridge calls, documentation incoming patient information in electronic health record. Assist in the facilitation of patient transfers by, creating MRNs, ensuring receipt of documentation from sending facilities, and tracking all incoming transfers and direct admission requests. Assists the Transfer Center RN with notification of pending cases to the Nursing Supervisor, Physician Advisor/Medical Officer on Duty, and/or Patient Flow AN 2.

Bed Planning: Assigns beds and tracks all in-patient and out-patient admissions, transfers, and discharges.

Staffing: Coordinates and assigns nursing, clinical, and clerical staff resources for inpatient nursing units, ancillary/service departments, and Emergency Department, tracks personnel schedules, schedule changes, documents sick calls and replacement staff in ANSOS system.

Dispatch: Utilizes Epic EMR system to create assignment requests and dispatch staff. Contacts supervisors in appropriate departments immediately for escalations. Provide exceptional customer service.

Emergency Preparedness: Initiation of Bed and Staff Poll, completion of HAvBED Polling information. Participates and provides bed availability and documentation during Code Green and Code Triage.

Patient Property: Secures patient property in accordance with University policy and California state law regarding liability of damage or loss of patient property and the terms of safe keeping of abandoned property. Document all incoming and outgoing patient belonging inventory in electronic health record.

Discharge Reception Area: Help to facilitate in the timely discharge of patients in our facility DRA lobby and patients scheduled to discharge from the floor by delivering DME, patient property, discharge medications or any other task as assigned.

Other Duties as Assigned: Including but not limited to, exceptional customer service; maintaining a clean, safe environment; escalating efficiency and flow issues; assisting in any and all areas of the PFMC team.

ROLE OF POSITION: Applies knowledge, experience, and judgment to determine the importance of a situations, set priorities, and use abstract thought to evaluate situations. Participates in patient and staff education. Demonstrates leadership skills. Demonstrates accountability for own practices as defined by the Policy.

THIS IS A NIGHT SHIFT POSITON

Apply By Date 9/5/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Knowledge of CNA and AFSCME contracts as related to staffing.
• Knowledge of the following computer programs: Word, Excel, HIS, Epic ADT Bed Planning System, ANSOS, Web Scheduler, Bed and Staff Poll and Microsoft Outlook e-mail.
• Knowledge of HICS Emergency Preparedness and Disaster Planning in relationship to Staffing and Patient Required Placement.
• Knowledge of Emergency Medical Treatment & Labor Act (EMTALA).
• Knowledge of medical terminology and the ability to spell and use correctly.
• Ability to utilize tact and diplomacy, patience and courtesy in dealing with a wide variety of individuals.
• Organizations skills to independently coordinate a variety of tasks and functions and to work around frequent interruptions.
• Demonstrates accountability and professionalism.
• Adapts to change in a positive, professional and productive manner.
• Clearly and professionally communicate and document patient care information to assure patient safety.
• Knowledge of performance improvement and evidence-based practice
• Basic computer skills.
• Ability to read, write, speak, and understand the English language.

Preferred Qualifications

• Previous experience with Bed planning, staffing, and/or dispatch

Key Responsibilities

• 20% - Staffing/Personnel Resource Management
• 20% - Bed Planning
• 20% - Dispatch
• 5% - Transfer Center
• 5% - Patient Property
• 5% - Discharge Reception Area
• 5% - Emergency Preparedness/Disaster Control
• 20% - Other Expectations/Duties as assigned

Department Overview

The Patient Flow Management Center coordinates staffing, bed placement, and EVS Dispatch for all care areas within the hospital.

POSITION INFORMATION

• Salary or Pay Range: $31.24 - $38.82
• Salary Frequency: Hourly
• Salary Grade: 235
• UC Job Title: ACCESS REPR PRN
• UC Job Code: 009099
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 90%
• Shift (Work Schedule): Nights
• Location: North Addition Office Building (HSP002)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa Opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Works overtime as defined by the collective bargaining agreements, floats to other areas and works weekends and holidays References reflect an overall meet or exceeds.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks