Engagement Manager

Description

You are organized, driven, and thrive in an ownership position.

The Engagement Manager with Boldsky Creative Studio serves as the single point of contact for clients which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. This role will lead project execution from start to finish and, when needed, assist account teams in defining project parameters and participate in creative ideation sessions and/or tactical recommendations. This role will also partner with the Creative Core team to ensure the proper integration for projects. For clients, the Engagement Manager acts as a holistic business partner, ensuring the studio delivers on their needs and expectations. This role is accountable to ensure client satisfaction.

• Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).
• Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues.
• Primary escalation for quality issues, workflow gaps or general performance concerns.
• Participates in creative ideations sessions and/or tactical recommendation brainstorming as needed (in collaboration with the Creative Core)
• Acts as an advocate for our business and continually builds awareness
  • Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connections points that builds awareness.

• Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information
• Directs projects to the appropriate team (studio or Creative Core) or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource
• Represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.

• Develop project estimates, timelines, and resources based on deep familiarity of program management and the trajectory of client partnership.
• Manage the day-to-day workflow of deliverables based on approved scope of work.
• Define "how" and "when" and empower teams to deliver against shared expectations and goals.
• Manage and oversee the project budget through regular tracking, reporting, and problem solving.

The annual base salary for this position ranges from $100,000 to $115,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Boldsky Creative Studio supports more than 12+ Syneos Health marketing and communication agencies as well as direct-to-customer engagements. We function as the agencies' creative execution and production arm, implementing their creative vision. As part of Syneos Health, our agencies - consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications - are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.