Lead Consultant

About This Team

The Citrix Consulting (CCS) team focuses on new and advanced capabilities of our products and use cases to help expand a customer's journey with Cloud Software Group. As part of this team, you'll collaborate with other Citrix go-to-market teams to execute on a shared vision with our customers and help them achieve their strategic goals.

Our team operates in a fast-paced, collaborative environment that prioritizes adaptability, knowledge sharing, technical excellence, and the delivery of high-quality outcomes. Our core mission is to empower customers in achieving their strategic objectives and overcoming obstacles when implementing Citrix technologies. To do this, we need to understand our solutions deeply - how they work at a fundamental level - and continuously master the leading practices for real-world deployments.

Job Description

As a Lead Consultant at Citrix, you'll play a crucial role in driving the successful adoption and expansion of our solutions for a diverse range of customers, including Fortune 100 and 500 companies. You'll operate with significant autonomy, applying your deep technical expertise to design and implement solutions within often complex enterprise IT environments.

In this pivotal role, you'll collaborate closely with our go-to-market and product teams (including Account Technology Strategists, Solutions Architects, Product Managers, and Engineers). Your insights will be essential in understanding customer needs, providing expert product guidance, and aligning technical challenges with advanced Citrix capabilities. You'll assess, design, and deploy technical solutions with minimal oversight, ensuring the highest quality and adherence to industry-leading practices.

Success in this position requires hands-on experience with core Citrix technologies, including Virtual Apps and Desktops, DaaS, and NetScaler Gateway, ideally within an enterprise IT deployment that includes cloud infrastructures and automation. We're also looking for someone eager to proactively learn and master emerging technologies at the forefront of Citrix innovation, ready to roll up their sleeves in a lab environment.

Beyond project execution, you'll be a recognized expert in consulting methodologies, capable of leading multiple simultaneous engagements and initiatives. You'll also significantly contribute to our team's growth through coaching and knowledge sharing. We encourage you to identify opportunities for supporting mentorship, training, industry events, and the Citrix Community, helping to shape leading practices and promote new solutions in the field.

Duties and Responsibilities

• Possess a deep understanding of core Citrix technologies like Virtual Apps and Desktops, DaaS, and/or NetScaler Gateway, coupled with extensive experience in enterprise IT environments.

• Act as a trusted advisor and highlight the value of Citrix technologies by leveraging your technical subject matter expertise in designated specialist focus areas. This includes navigating customer decision points, showcasing customized demos, leading complex assessments, designs and implementations, and providing insights on competing solutions.

• Serve as an escalation point for complex technical challenges, applying advanced troubleshooting and problem-solving skills to ensure successful resolution.

• Document unique and complex configurations in your areas of technical expertise to establish organizational knowledge and maintain consistency in delivery of projects.

• Work closely with Citrix Product Management and Engineering teams to provide feedback influencing product roadmaps and solutions based on customer needs.

• Manage and execute technical projects across multiple customer engagements, collaborating effectively with all stakeholders to ensure seamless delivery, high-quality outcomes, and strategic alignment.

• Build awareness of emerging capabilities and use cases among customers and internal Citrix teams, leveraging success stories to facilitate adoption and remove barriers.

• Proactively contribute to internal initiatives, including but not limited to webinars, reference architectures, and guides for Tech Zone, to support Citrix technology onboarding and adoption.

• Provide mentorship and coaching to team members, fostering professional growth and contributing to the team's collective expertise and capabilities.

• Ability to travel up to 10% if required.

Required Experience/Skills

• Minimum of 7 years in a customer-facing technical role (e.g., engineering, professional services, advanced technical support) within a high-tech or enterprise IT setting, where you've been responsible for leading and delivering complex technical solutions.

• An excellent customer service demeanor and the ability to engage with different stakeholders in various roles and at different levels of an IT organization.

• Specialized knowledge of Citrix products and/or complementary or competing technologies.

• Knowledge of End-User Computing (EUC) engineering and architecture, including virtual desktop and application delivery, advanced endpoint protection, and/or the design and implementation of Zero Trust Network Access (ZTNA) solutions.

• Hands-on experience with scripting and usage of APIs to streamline the deployment, configuration, and management of Citrix and/or cloud resources.

• Proven ability to analyze, diagnose, and resolve complex technical issues within large-scale IT environments, leveraging advanced troubleshooting methodologies and a data-driven approach.

• Excellent oral, written, and presentation skills

• Strong public speaking skills, demonstrated through presentations and interactive sessions for clients, internal teams, and at industry events.

Nice-to-Haves

• Experience with Infrastructure as Code (e.g., Terraform, Packer, Ansible, Cloud Formation Templates, etc.)

• Experience with operational considerations and best practices in an enterprise IT organization.

• Azure, AWS, or Google Cloud Certifications are strongly preferred and may be a significant factor in candidate selection.

• The ability to engage with different levels of audiences in conversation around business goals and technology strategies to support those goals.

Education

Bachelor's degree in a technical discipline (e.g., Engineering, Computer Science, Information Technology) or equivalent demonstrable expertise gained through extensive professional experience and industry certifications.

About Us

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom counts on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

About Us:

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links:California FCAandLos Angeles FCO.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at AskHR@cloud.com for assistance.