Position Applications Engineer / Technical Support Specialist

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

While our preference is for this individual to be based in Anoka, MN we are open to considering fully remote candidates from outside of Minnesota. Candidates local to Anoka, MN will be required to be in the office on a Hybrid basis.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Understand challenges faced by prospects, customers, and the industry related to electrical CAD software, and provide support through phone, email, chat, and in-person interactions.

• Build and deliver software training and implementation support both online and in person to help customers adopt and use solutions successfully.

• Create informative resources including blogs, videos, podcasts, and webinars to support user learning and self-service.

• Recommend improvements to customer design and manufacturing processes within electrical control systems to improve performance.

• Develop tailored solutions using electrical design and manufacturing applications to address specific customer needs and goals.

YOU HAVE:

• Bachelor's degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience.

• 3+ years of related experience, 5+ years of experience preferred.

• Skilled in technical support, training, field services, and applications engineering, with preferred experience in software implementation.

• Experienced in documenting requirements and proposing solutions in electrical or automation contexts; proficient in Microsoft Office and relational databases like MS SQL; programming or project management experience is helpful.

• Preferred ECAD design experience with solutions like AUTOCAD Electrical, Zuken E3 series, SOLIDWORKS Electrical, EPLAN.

• Available for up to 25% travel.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.