Customer Service Rep, Durable Medical Equipment

• Rockford, Illinois
• 40 hours/week schedule
• Full-time benefits eligible

Essential Duties:

• Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies.
• Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians.
• Ensures that all equipment directly provided to patients for use is in good working order.
• Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system.
• Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts

• Accurately inputs patient data into computer system; updates and retrieves data in a timely manner.
• Reviews open order edit list to confirm accurate documentation is completed.
• Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders.
• Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner.
• Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation.
• Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources.

• Answers questions that may arise regarding insurance coverage.

Requirements:

High School Diploma or equivalent preferred

Prior customer service expereince preferred

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.