Product Expert Bulk Supply Chain

Location:

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

The Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes

Your main missions will be the following :

Contribution to the product development

• Responsible for interfacing with the customer for requirement gathering and product evolutions.

• Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product.

• Requirement qualification with all stakeholders (product team & client).

• Production of statements of work and functional documentation on product evolutions.

• Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions.

• Promote value creation initiatives & c-imp actions around the product

Deployment and maintenance

• Release management

• Follow up of the execution of development tasks with the developers.

• Internal testing and coordination with the testing team.

• Coordinate the user acceptance tests realization with customers. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams

• Adaptive maintenance (management of product upgrades/patches).

L3 Support

• Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc). Interface with the development team to deliver fixes.

• Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer

• Bachelor or Master's degree in engineering, Information Technology or a related field,

• Experience in IT products development and operations, Cloud technology, SQL language

• An experience in Supply Chain optimisation

• Experience with IT Project / Product Management (nice to have)

• Knowledge of Industrial Operations (nice to have)

• Understanding of Financial Aspects of the Product Management (nice to have)

• Fluent in English

• Analytical, autonomous, problem solving and decision-making skills

• Planning, prioritization and organizational skills

• Excellent communication skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike

• Capacity to adjust its communication to different interlocutors and situations.

• Leadership qualities and networking, ability to convince his/her interlocutors.

• Understand how to manage change and the value of consensus within a community with multiple stakeholders

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.